Senior VIP Support Analyst

4 weeks ago

Utah, United States Strategic Staffing Solutions Full time

My client, a world leading Investment Bank, are looking for a Senior VIP Support Analyst to (join their client services division and) provide exceptional technical support to their VIP and executive team. The ideal candidate will have a strong background in Windows, Microsoft 365, Mobile Applications, Active Directory, and Troubleshooting. This role requires excellent communication skills and the ability to respond to high-priority incidents with professionalism and urgency.


Skills (required):

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3+ years of experience in a technical support role, preferably supporting VIP clients.
  • Proficiency in Windows operating systems and desktop environments.
  • Strong knowledge of Microsoft 365 applications and administration.
  • Experience with mobile application support and troubleshooting.
  • Strong Active Directory management and user account provisioning.
  • Excellent problem-solving skills and attention to detail.
  • Strong customer service orientation and verbal/written communication skills.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  • Current or previous experience working in Financial Services. Investment Banking would be highly advantageous.


Responsibilities (will include but not be limited to):

  • Provide 2nd and 3rd line technical support to VIP clients and executives, ensuring timely resolution of issues.
  • Troubleshoot and resolve hardware and software issues on Windows operating systems.
  • Manage and support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
  • Assist users with mobile application support on both iOS and Android platforms.
  • Administer and maintain Active Directory including user account creation, modifications, and permissions management.
  • Develop and maintain documentation of support processes and technical configurations.
  • Collaborate with cross-functional teams to identify and implement improvements in service delivery.
  • Stay updated with industry trends and emerging technologies to enhance support capabilities.


Preferred Qualifications:

  • IT certifications such as CompTIA A+, or MCSE.
  • Experience with ticketing systems and remote support tools.


Why join this team:

  • You will consume a huge amount of knowledge due to in-depth and varied work
  • You will have autonomy. You will get to own the whole issue from cradle to grave which enables the chance to gain great and broad experience.
  • No red tape, troubleshooting has no boundaries.
  • Excellent opportunity to learn. Great mentoring and internal mobility.

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