Chief Information and Technology Officer

Job Description

The Moses/Weitzman Health System (MWHS) is America’s first health system dedicated to primary care for underserved populations. Companies within the MWHS advance the delivery of primary and specialty care through practice, research, systems transformation, and training the next generation of health care leaders. To continue to further that mission, the health system seeks a creative and experienced Chief Information and Technology Officer to lead its Information Technology function across multiple clinical and non-clinical locations, as well as an extensive virtual workforce.

The CIO/CTO is responsible and accountable for IT strategy development in lock-step with the executive team and its mission, strategic plan and delivery tactics. That strategic leadership must be combined with operationalizing that strategy and ensuring all related policies, processes and practices are aligned with the strategy and mission of the organization. Oversees the Information Technology function including applications, analytics, technology infrastructure, cyber-security, telephony, end user device management and support, program/project management, performance improvement activities, and the help/services support desk.

Fosters a culture of quality and workflow improvement through technology uses supporting clinical and business applications delivery and innovation for the benefit of patients, providers and staff. Advises on the alignment of people, processes and technology as required to leverage IT solutions and drive innovation (including big data analytics, artificial intelligence and clinical decision support). Collaborates with the executive team on all matters as necessary to achieve the organization’s business objectives.

ROLE AND RESPONSIBILITIES

Strategy & Planning

• Participate in strategic and operational governance processes as a member of the senior leadership team.
• Provide strategic and operational IT leadership in defining and achieving corporate vision, goals and objectives.
• Ensure the IT department staff are well-equipped to source, implement and maintain the infrastructure, systems and applications required to meet the evolving needs of each part of the health system.
• Establish departmental goals, objectives, and operating procedures.
• Identify and assess opportunities for IT investment in systems and resources, including staffing, sourcing, purchasing, and in-house development.
• Collaborate with clinical leadership to continually improve, develop and implement new clinical systems
• Develop, track, and manage the information technology annual operating and capital budgets.
• Monitor and continually improve the company’s security, disaster recovery and business continuity plans.
• Monitor and strategically plan for effective integration and utilization of technological innovations such as AI and automation

Acquisition & Deployment

• Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
• Approve, prioritize, and oversee projects and the project portfolio as they relate to the selection, acquisition, development, and installation of IT systems and resources.
• Review hardware, communication and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
• Define and communicate corporate plans, policies, and standards for acquiring, implementing, and operating IT systems.

Operational Management

• Ensure continuous improvement of IT services through oversight of service level agreements with vendors, end users and monitoring of IT systems performance.
• Understand the business requirements of, and supply exceptional IT support to, all internal customers including clinical departments, administration, finance, and human resources.
• Ensure IT systems and operations adhere to applicable laws and regulations.
• Keep current with trends and issues in the IT industry, including current technologies and prices
• Advise, counsel, and educate executives and management on the competitive or financial impact of such trends.
• Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.
• Supervise recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.

QUALIFICATIONS

Required Education, Skills and Experience

Education Required (Minimum level of education): Bachelor’s degree in Business, IT-related, engineering, or relevant management or technical field.

Education Highly Preferred: Master’s degree in Business, IT-related, engineering, or relevant management or technical field.

• A minimum of 10+ years in senior leadership position in IT; or equivalent combination of education and experience.
• Experience leading executive and middle management teams to accomplish challenging goals.
• Demonstrated experience leading an IT, project management, cyber-security, and data analytics functions, including successfully implementing new large scale enterprise technology solutions.
• Experience in strategic planning and execution.
• Knowledge of business theory, business processes, management, budgeting, and business office operations.
• Experience with the entire cycle of software and systems deployment from business requirements analysis through development, implementation and day-to-day management.
• Proven project management experience.
• Demonstrated ability to apply IT and AI in solving business problems.
• In-depth knowledge of applicable laws and regulations as they relate to IT, including HIPAA.

Preferred Skills

• Experience with healthcare operations a plus.

Required Licenses/Certifications

Certifications/Licenses Highly Preferred:

• Certified Health Care CIO (CHIME or similar certification)
• CHIME Boot Camp (or similar program) Graduate
• Certifications/Licenses Preferred:Project Management Professional (PMP) Certification
• Certified Professional in Health Information Management (HIMSS CPHIMS)
• Security certification such as Certified in Healthcare Privacy and Security (CHPS) and/or other healthcare industry related security credentials.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Must be able to travel independently throughout CHCI’s locations as needed.
• Must be able to work outside of normal business hours to include early morning, evenings and weekends as necessary
• Must be able to work at a desk and participate in virtual/in-person meetings for extended periods of time

ADDITIONAL QUALIFICIATIONS

• Ability to drive progress, encourage innovation and take strong ownership under dynamic evolving conditions.
• Strong understanding of information technology including ever-evolving application package management, artificial intelligence, infrastructures, support and services best practices, and vendor partnering and management in a health provider setting.
• Uses superior analytical skills, critical thinking and sound judgment to solve problems with limited information.
• Ability to provide meaningful data analytics and reporting services that support operational and strategic decision making.
• Influences key stakeholders through clear strategies and data driven information.
• Experience managing enterprise wide initiatives with standard processes and methodologies.
• Acts as a change agent for the organization and challenges the status quo when necessary.
• Ability to create strong working relationships and develop the trust and followership of large teams.
• Ability to provide strategic direction and align work of large teams to the goals of the organization.
• Ability to build credibility and influence with the executive leadership team. .
• Excellent written and oral communication skills as well as overall interpersonal skills.
• Strong negotiating skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptional service orientation.