Desktop Support

4 weeks ago

Saratoga, United States Robert Half Full time

We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.


Responsibilities:

• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.

• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.

• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.

• Assist in managing student devices on campus, ensuring they are functioning efficiently.

• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.

• Carry out imaging on devices as required, maintaining the highest standards of accuracy.

• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.

• Ensure all customer credit applications are processed accurately and efficiently.

• Keep accurate and up-to-date customer credit records.

• Monitor customer accounts and take appropriate actions when necessary.


Qualifications:

• Demonstrable knowledge and experience with Microsoft Windows 10.

• Proficiency in using and troubleshooting Google Suite.

• Ability to provide technical support for both hardware and software issues.

• Experience in managing multiple updates, routine audits, and installations.

• Familiarity with remote desktop applications and help desk software.

• Excellent problem-solving and multitasking skills.

• Strong attention to detail.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent customer service skills with a problem-solving attitude.

• Strong understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and troubleshoot basic technical issues.

• Excellent verbal and written communication skills.

• Basic knowledge of network troubleshooting.

• Ability to work well in teams.

• Strong knowledge of internet security and data privacy principles.

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