Customer Support Specialist at Exotic Car Trader

3 months ago

Fort Lauderdale, United States Exotic Car Trader Full time

The team at Exotic Car Trader is looking for a Customer Support Specialist. This position is perfect for someone looking to grow their career at a fast-growing tech company.


Company Promise:

Exotic Car Trader will equip you to grow from both a career and an individual standpoint. Team members at Exotic Car Trader will be treated respectfully, positively, and given as many growth opportunities as they can manage.


Our goal is to recruit team members with a strong work ethic and a heavy focus on customer experience. Exotic Car Trader aims to disrupt the automotive industry by adding extreme value to both Buyers and Sellers.


Who are we seeking?

Exotic Car Trader is looking to add another Customer Support Specialist to the team. It's ok if you don't have dealership experience as we can train you. This job involves updating customers on the phone, staying organized, and working with the sales team to expedite transactions..


A day in the life.

As a Customer Support Specialist, you will work independently with all communication regarding title, registration, shipping, and transactions. You will be working directly with the team and customers daily. 


Key attributes


  • Takes ownership of problems and creates solutions
  • Passionate about helping people
  • Analytical, attention to detail
  • Organized
  • Strong communication skills
  • Consistent and disciplined
  • Professional and strong work ethic
  • Leader, Self-motivated, goal-oriented, detailed, and able to work within a fast-paced environment


Daily Responsibilities 


  • Update all Buyer’s on pending deals
  • Update all Seller’s on pending deals
  • Communicate transaction updates to both parties
  • Communicate with ECT Team members on deal status 


Expectations  


  • To maintain a professional, calm manner when negotiating with demanding or upset customers.
  • Contributes to and encourages others to demonstrate a team-focused, values-based, Service culture throughout the company.
  • Conduct periodic training sessions for managers and sales personnel regarding title regulations and procedures and issue a written memo to managers and sales personnel whenever regulations change.
  • Professional appearance and a neat work area.
  • Performs other duties as assigned or requested to assure optimum service levels.
  • Maintains a high level of confidentiality.
  • Maintain records


We do our best to get back to every applicant, however, we receive hundreds of applicants for the ECT Team and cannot get back to everyone with limited hiring bandwidth. 

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