Customer Success Manager

Job SummaryAt Evelab Insight, we empower clients with AI-driven solutions that transform their operations. As a Customer Success Manager, you’ll work closely with Account Manager to be the trusted advisor ensuring clients achieve measurable outcomes with our platform. You’ll bridge technical capabilities with business goals, driving adoption, satisfaction, and long-term growth.Key ResponsibilitiesOnboarding and training: Guide new clients through setup, ensuring smooth adoption and confidence in using Evelab Insight tools.Relationship management: Build strong, long-term partnerships with clients, acting as their advocate within Evelab Insight.Pain Point Identification: Identify client pain points, design and develop tailored solutions that maximize efficiency and ROI.Solution optimization: Track client usage and outcomes, proactively addressing risks and surfacing insights.Upsell and expansion: Spot opportunities to introduce new features or services aligned with client goals.Cross-functional collaboration: Partner with Sales, Product, and Support teams to deliver seamless client experiences.Feedback loop: Capture client insights to inform product development and service improvements.Required QualificationsWith a background in Business, Computer Science, Data Analytics, or a related field — equivalent practical experience is equally valued.Foundational knowledge of AI/ML concepts and API workflow to comfortabtly discussing how these technologies impact client operations.Strong communication skills: ability to translate technical concepts into practical business language.Analytical mindset: comfort with data interpretation and workflow mapping.Problem-solving ability: proactive, resourceful, and client-focused.Proficiency in Chinese (Mandarin) to support cross-cultural communication and global client engagement.Preferred SkillsExperience with SaaS platforms.Background in Beauty or Beauty Tech industries.Familiarity with CRM systems (Salesforce, HubSpot, etc.).Passion in Skin Care and willingness to learn about the beauty industry.Work EnvironmentLocation: Remote, US West CoastTravel: Up to 30% of travelling.About Evelab InsightEvelab Insight is redefining the future of customer engagement through advanced data intelligence and workflow optimization. With a unique blend of technology innovation and luxury market expertise, we empower brands to deliver personalized, high-impact retail experiences that resonate with modern consumers.As a strong contender to lead the beauty tech industry, Evelab Insight combines cutting-edge analytics, AI-driven insights, and seamless operational tools to help beauty and wellness brands elevate both staff performance and client satisfaction. Our solutions bridge the gap between science and luxury, enabling companies to anticipate customer needs, streamline operations, and unlock new revenue opportunities.We are committed to fostering a culture of innovation, collaboration, and customer-centricity, where every team member contributes to shaping the next era of beauty technology. At Evelab Insight, you’ll be part of a mission-driven organization that is not only transforming workflows but also setting new standards for excellence in the beauty and wellness sector.------------------------------------------------------------------------------------------We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status.At Meitu, we celebrate diversity and are committed to creating an inclusive environment for all employees.