Jr Network Engineer in Trumbull CT

1 week ago

Trumbull, United States Corserva Full time

Corserva, Inc., headquartered in Trumbull, CT, is searching for a full-time Jr. Network Engineer.



What you’ll do

:As a Jr. Network Engineer, you’ll represent the company by managing network related projects, service events, incidents, and problems in the company ITSM and monitoring systems.Hands on design and architecture of our Clients’ production on-premise and cloud-based networks. This critical role is accountable for analyzing and managing Client network incidents and/or events as an escalation point to ensure that world class service and support is provided to customers at contracted service levels


.
Your Responsibiliti

  • esDesign, implementation, configuration and support at the network level: WAN and LAN connectivity, Routers, Firewalls, Layer 2/3 LAN Switching, VPN, SD-WAN, Wireless (Wi-Fi) and securi
  • tyLead engineer on Client projects including defining requirements, network design, testing, implementation, troubleshooting, optimization, documentation development and maintenan
  • ceIT support and resolution of performance and availability issues with the client network and systems infrastructu
  • reArchitecture and support for remote access solutions: VPN, RDS/Terminal Services, and Citr
  • ixAdministration and maintenance of remote monitoring and management systems: ensure full communication with monitored devices using SNMP or other protocols, prompt response to alerts, monitoring of dashboard, and periodic system review to yield valuable trend analys
  • isCommunicate regularly with clients and internal resources, including account management, to ensure that all client issues and opportunities are being addressed in a timely and high-quality mann
  • erInterface with appropriate technical personnel for customer problems that cannot be resolved effectively by the network operations center sta
  • ffDrive problem investigations to resolution as required per service incide
  • ntEnsuring that risks are identified, communicated, and mitigated to the custom
  • erExecute regular proactive maintenance of managed network devic
  • esAdherence to change management protocols for implementation of all maintenance to network infrastructure and proper documentation of all chang
  • esSupport and troubleshooting for system related technologies: Azure, AWS, Windows Server, VMware, Hyper-V, Active Directory, Office 365, Exchange, SQL, Windows 10/11, MacOS, et


c.
Additional Responsibilit

  • iesIdentify areas for improvement and make constructive suggestions for cha
  • ngeContinually seek opportunities to increase customer satisfaction and deepen customer relationsh
  • ipsEnsure consistency of existing systems by following standards and procedu
  • resCommunicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes e
  • tc.Business awareness: specific knowledge of the customer and how network communications and security related to their business strategy and go
  • alsDocument internal processes and procedures related to duties and responsibilities to create SOP reference mater
  • ialResponsible for entering all time and expenses in ITSM as it is incurred as internal or client w
  • orkReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the indus
  • tryOccasional after-hours work is required as scheduled or for urgent support escalation requests from


NOC
About

  • You:A candidate with a track record within the IT services industry demonstrating a high-level of commitment to exceptional customer service and continuous improve
  • mentDeep understanding of networking, firewalls, network architecture, cloud, virtualization, including how all technologies work together to provide data and application serv
  • icesExperience in a technical lead role with the ability to oversee customer and internal technical engineering resources for project completion and succ
  • ess.Familiarity with support tools, techniques, and firm understanding of how technology is used to provide and enhance IT serv
  • icesEnjoy working with customers at all le
  • velsWillingness to travel for client-based projects when requ
  • iredStrong knowledge of ITSM applications and proce
  • ssesStrong organizational, presentation, and customer service sk
  • illsSkill in preparing written communications and materials, especially in delivering technical information to customers in a manner that they are able to unders
  • tandInterpersonal skills: such as telephony skills, communication skills, active listening, and customer
  • careAbility to multi-task and adapt to changes qui
  • cklySelf-motivated with the ability to work in a fast-moving environ

mentExperience Recommendati

  • ons:BA/BS, preferably in computer science or a related fi
  • eld.1-3 years of professional network engineering experience required (3-5 years prefer
  • red)Professional network-centric IT Certifications, such as: Cisco, Fortinet, HPE/Aruba, Palo Alto, Juniper, and SonicW
  • all.Specific experience as a “hands on” senior-level technical resource maintaining network infrastructure and/or implementing new deployment and upgrade proje


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