Power Apps Specialist

2 weeks ago

Charlotte, United States ImagineSoftware™ (Technology Partners, LLC) Full time

How this Role Makes an Impact

The Imagine team is a growing company, and we are inviting a motivated Power Apps Specialist to join our team The Power Apps Specialist is a newly created position and will focus on integrating automation tools into our cutting-edge healthcare software. They will use their extensive knowledge of business and conversational designs to contribute directly to ImagineSoftware's vision of being the leading healthcare systems platform.

If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.

Essential Duties

  • Develop and deploy chatbots to provide customer support and improve customer engagement
  • Create chatbots that identify the moods and sentiments of customers and deliver value-added insight
  • Write all original content for the chatbot
  • Maintain and enhance chatbot platform to meet changing needs
  • Integrate chatbot solutions with multiple platforms
  • Enhance user effectiveness of chatbot with the help of advanced technologies
  • Be involved in all the stages of chatbot development from architecting to implementing
  • Integrate MS Power App capabilities as part of product roadmap development
  • Continuously monitor performance, report on the progress, and define strategies for enhancements
  • Design and implement processes and strategies to enhance the end-user experience
  • Other duties as assigned

Education and/or Experience Needed

  • 4-year degree in a related field preferred
  • 3+ years of experience inMicrosoft Power Apps

Qualifications You Must Have

  • Expert level knowledge of Microsoft Power Apps (AI, Chatbot, and Power Automate)
  • Strong business understanding
  • Strong analytical skills
  • In-depth knowledge of conversational designs, flow, and automated speech recognition
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail and self-development skills
  • Strong knowledge of healthcare terminology and billing workflow preferred but not required

Employment Type

  • Full-Time, Exempt

Reporting Structure

  • Chief Software Engineering Officer

Work Environment

  • Working conditions are normal for an office environment.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

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