Desktop Support Technician

5 days ago


Harrodsburg, United States Compunnel Inc. Full time

Key Responsibilities:

  • Provide technical support and troubleshooting for computer systems, hardware, and software issues.
  • Perform Active Directory administration for user management.
  • Provide remote and in-person support for desktop systems, including Windows 7/10, Office 365, and other software applications.
  • Troubleshoot Cisco VPN and Citrix connectivity issues.
  • Support and deploy hardware, including imaging and configuration of devices.
  • Manage IT assets and track hardware inventory.
  • Install, configure, and support various software, including Adobe products and Check Point endpoint client software.
  • Support Microsoft Teams, ServiceNow, and other collaboration tools.
  • Assist with on-call 24/7 support on a rotational basis.

Required Skills:

  • 1-3 years of IT experience with a focus on hardware support and troubleshooting.
  • Proficiency in Active Directory, Cisco VPN, CompTIA A+, and ServiceNow.
  • Experience with Windows 7/10 and Office 365.
  • Strong knowledge of hardware support, troubleshooting, and deployment.
  • Familiarity with Citrix, Dameware, and Altiris Deployment.
  • Experience with asset management and printer support.

Preferred Qualifications:

  • Certifications such as CompTIA A+, CompTIA Network+, or similar.
  • Experience with Microsoft Teams, Check Point, and other remote support tools.

Job Requirements:

  • Availability for on-call 24/7 support on a rotational basis.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to troubleshoot and resolve technical issues promptly and efficiently.

Additional Information:

  • Light travel may be required for event support or remote sites.
  • Opportunity for future development within the organization after 1.5 to 2 years.



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