Help Desk Analyst
4 weeks ago
Job Summary:
Client is looking for Customer Service (Help Desk) Analyst. This is onsite position in Columbia, SC.
Responsibilities:
- Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
- Will train on new business applications and be prepared to support upcoming system implementations.
- Maintains high levels of customer satisfaction and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
- Learns existing business applications, how they interact with other applications and provides timely support to end users.
- Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.
Required Skills and Experience:
- Education and/or experience equivalent to an Associate Degree in Business
- Experience in customer support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems
- Certified Help Desk Professional preferred.
- HIPAA certified preferred.
- Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
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