Vice President, Telephony Infrastructure

17 hours ago


El Paso, United States TransPerfect Full time

Position Summary:

The Vice President of Telephony Infrastructure oversees and manages the design, deployment, and ongoing maintenance of the company's global telephony and voice communication systems. This role requires strategic leadership in planning, implementing, and supporting scalable telephony solutions, focusing on reliability, security, and efficiency. The VP will lead a team of engineers, developers, and operational staff to ensure the company’s telecommunication needs align with business objectives and regulatory requirements.


Key Responsibilities:

  • Strategic Leadership:
  • Develop and execute a comprehensive telephony infrastructure strategy that aligns with business goals and supports future growth.
  • Drive innovation and modernization of telephony systems, including cloud-based solutions, VoIP, SIP trunking, and unified communications platforms.
  • Evaluate emerging technologies and recommend enhancements to existing systems to improve performance and reduce costs.
  • Collaborate with cross-functional teams to ensure seamless integration of telephony services with IT, security, and business applications.
  • Operational Management:
  • Oversee the day-to-day operations and performance of the global telephony infrastructure, including call centers, customer service, and corporate communications.
  • Lead incident management, ensuring rapid resolution of outages or service interruptions while maintaining high service levels.
  • Manage vendor relationships, including contract negotiations, service-level agreements (SLAs), and procurement of telecommunication services and equipment.
  • Ensure 24/7 support availability for critical telephony infrastructure, ensuring minimal downtime.
  • Team Leadership:
  • Build and manage a high-performing team of telephony engineers and support staff, fostering growth and professional development.
  • Lead and mentor team members in best practices for network and telephony infrastructure, performance optimization, and security.
  • Drive a culture of accountability, collaboration, and innovation within the team.
  • Budgeting and Financial Oversight:
  • Prepare and manage the telephony infrastructure budget, ensuring cost-effectiveness and efficient resource allocation.
  • Drive initiatives to reduce telecommunications expenses through optimization, consolidation, and renegotiation of contracts with vendors.
  • Compliance and Security:
  • Ensure the telephony infrastructure complies with all regulatory requirements, including GDPR, PCI DSS, and others.
  • Implement and maintain security protocols to protect sensitive company and customer data, ensuring secure communication channels.


Qualifications:

  • Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or a related field; Master’s degree preferred.
  • 10+ years of experience in telecommunications infrastructure, with at least 5 years in a senior leadership or executive role.
  • Strong understanding of VoIP, SIP trunking, PBX systems, cloud-based telephony solutions, and unified communications platforms.
  • Proven experience with telephony systems architecture, design, and implementation on a global scale.
  • Excellent knowledge of telecommunications regulations, security standards, and compliance.
  • Strong vendor management experience, including contract negotiations and service level management.
  • Demonstrated ability to lead and develop teams in a fast-paced and dynamic environment.
  • Exceptional problem-solving, analytical, and decision-making abilities.
  • Strong financial acumen with experience managing large budgets and capital projects.


Preferred Skills:

  • Experience with cloud-based telephony platforms (e.g., Amazon Connect, Twilio, or Cisco WebEx Calling).
  • Knowledge of AI-powered customer service tools and predictive call analytics.
  • Experience in transitioning legacy telephony systems to modern, scalable platforms.



  • El Paso, Texas, United States Verus Rx, LLC Full time

    As the Sales Vice President at Verus Rx, LLC, you will be responsible for driving revenue growth across assigned market segments.The ideal candidate will have a proven track record of success in sales leadership within the PBM industry, along with exceptional strategic planning, relationship-building, and team management skills.Responsibilities include...


  • El Paso, Texas, United States Verus Rx, LLC Full time

    Job SummaryAs the Executive Vice President of Sales Growth, you will be responsible for driving revenue growth across assigned market segments.Key Responsibilities:Develop and execute strategic sales plans to promote VerusRx's competitive market position.Collaborate with the Chief Commercial Officer to set multi-year growth strategies, annual sales plans,...

  • Area Vice President

    6 days ago


    El Mirage, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is hiring an Area Vice President of Sales who specializes in selling transformative solutions to our largest clients. They further strengthen Randstad’s world number one position by gracefully navigating long and complex sales cycles and acting as a true consultant and partner. Our Randstad Inhouse...


  • El Segundo, California, United States Optum Full time

    We are seeking a highly skilled professional to fill the role of Vice President of Business Development in our West Region office. As a key member of our team, you will be responsible for establishing the strategic direction for business development and growth in the region. You will identify key initiatives to achieve growth targets and develop strategic...


  • El Paso, United States Verus Rx, LLC Full time

    Job DescriptionJob DescriptionPosition SummaryThe Market Vice President of Sales will drive revenue growth across their assigned market segments. The ideal candidate will have a proven track record of success in sales leadership within the PBM industry, along with exceptional strategic planning, relationship-building, and team management skills.ALTHOUGH THIS...


  • El Segundo, California, United States KKCS Full time

    Kal Krishnan Consulting Services (KKCS) is a full-service construction management and program management organization. We are committed to providing high-quality services to our clients, and we are seeking a dedicated professional to join our team as Associate Vice President of Engineering and Delivery.The successful candidate will have extensive knowledge...


  • El Segundo, California, United States KKCS Full time

    KKCS is an equal opportunity employer encouraging individuals with disabilities and veterans to apply. We are seeking a highly experienced professional to join our team as Associate Vice President of Engineering and Delivery.The ideal candidate will have a strong track record of delivering projects for agencies such as FTA, Metro, LAWA, Metrolink, Caltrans,...


  • El Segundo, United States CenterCal Properties Full time

    At CenterCal Properties, our mission is to create world class retail and mixed-use environments that uplift communities. We stand as a beacon of innovation, quality, and inclusivity. Located in Orange County, CA, we are currently seeking a Vice President, Development with a diverse skillset to join our team, someone who embodies our values of Creative...


  • El Segundo, United States CenterCal Properties Full time

    At CenterCal Properties, our mission is to create world class retail and mixed-use environments that uplift communities. We stand as a beacon of innovation, quality, and inclusivity. Located in Orange County, CA, we are currently seeking a Vice President, Development with a diverse skillset to join our team, someone who embodies our values of Creative...


  • El Segundo, United States Bellwether Full time

    Bellwether is a global advisory firm that helps businesses solve their most complex challenges and enhance enterprise value. We specialize in formulating and executing dynamic growth strategies through true partnership with our clients. Merging deep industry expertise, advanced analytical capabilities and best-in-class talent, we create value across the...


  • El Segundo, United States Bellwether Full time

    Bellwether is a global advisory firm that helps businesses solve their most complex challenges and enhance enterprise value. We specialize in formulating and executing dynamic growth strategies through true partnership with our clients. Merging deep industry expertise, advanced analytical capabilities and best-in-class talent, we create value across the...


  • El Segundo, United States Bellwether Asset Management, Inc. Full time

    Bellwether is a global advisory firm that helps businesses solve their most complex challenges and enhance enterprise value. We specialize in formulating and executing dynamic growth strategies through true partnership with our clients. Merging deep industry expertise, advanced analytical capabilities and best-in-class talent, we create value across the...


  • El Segundo, United States Bellwether Asset Management, Inc. Full time

    Bellwether is a global advisory firm that helps businesses solve their most complex challenges and enhance enterprise value. We specialize in formulating and executing dynamic growth strategies through true partnership with our clients. Merging deep industry expertise, advanced analytical capabilities and best-in-class talent, we create value across the...


  • El Segundo, California, United States KKCS Full time

    KKCS is seeking a seasoned leader to oversee project delivery within the rail, transit, and airport sectors. As Associate Vice President of Engineering and Delivery, you will lead project teams, drive successful outcomes for large-scale infrastructure projects, and ensure compliance with industry standards.The ideal candidate will have a strong track record...


  • El Paso, Texas, United States Integration International Inc. Full time

    Job Overview:We are seeking an experienced Vice President Liaison to join our team at Integration International Inc.The ideal candidate will possess a strong background in executive support and will be able to provide high-level administrative assistance to our VPs.This role involves gathering, compiling, and analyzing information for the executive's use in...


  • El Paso, United States AACRAO Full time

    Job ID: 12968Location: El Paso, TXFull/Part Time: Full TimeRegular/Temporary: $RegTempAbout UTEPUTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.The University of Texas at...


  • El Paso, United States AACRAO Full time

    Job ID: 12968Location: El Paso, TXFull/Part Time: Full TimeRegular/Temporary: $RegTempAbout UTEPUTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.The University of Texas at...


  • El Segundo, California, United States ImmunityBio Full time

    At ImmunityBio, we're a commercial-stage biotech company pushing the boundaries of cell and immunotherapy. Our goal is to empower each patient's immune system to outsmart cancer and infectious diseases.We're seeking an Executive Assistant to support our Chief Medical Officer, Senior Vice President, and Vice President in navigating executive calendars, travel...


  • El Centro, California, United States Northwest Farm Credit Services Full time

    About the RoleThis full-time position reports to the Vice President-Portfolio Manager and provides analysis, guidance, and approvals on loans of various size and complexity to member-borrowers. The ideal candidate will have excellent communication and interpersonal skills, with the ability to establish rapport with customers and prospective customers.


  • El Mirage, Arizona, United States Randstad USA Full time

    Sales OpportunityRandstad USA is hiring an Area Vice President of Sales who specializes in selling transformative solutions to our largest clients. This individual will further strengthen our position by navigating complex sales cycles and acting as a true consultant and partner.The ideal candidate will have a minimum of 5+ years in staffing sales, with a...