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Practice Manager-Dermatology Office

7 months ago

Delray Beach, United States Gold Coast Dermatology Center Full time

We are a well-established but growing medical and cosmetic dermatology practice. We are looking for a practice manager to lead our growing team while over seeing day-to-day operations. We are looking for a practice manager who will implement growth strategies to achieve sales goals and optimize profitability.


This person is an energetic leader who can perform well in a fast-paced environment and be able to multitask to the satisfaction of high-end clients. The manager will evaluate the current processes for opportunities to improve, hold team members accountable for high-level accuracy, impeccable customer service, and encourage a positive, team-centric environment.



We are looking for a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people.



Operations:


• Maintain an up-to-date version of the Office Procedure Manual and ensure compliance.

• Must be able to make quick and accurate decisions to handle patient issues with the utmost care

• Develop and maintain literature, documentation, and process handling requirements.

• Attend Management meetings and convey all relevant information throughout the office.

• Hold regular staff meetings and use memos, postings, and direct communication to keep staff updated on all office operations.

• Ensure equipment is maintained in good working order.

• Maintain professional relationships with suppliers and providers.

• Minimize or eliminate losses through negligence with monitoring programs.

• Manage inventory effectively; follow purchasing standards; ensure compliance.

• Authorize annual leave for all staff, accommodating requested annual leave where applicable, ensuring that company demands and bookings are met.

• Maintains a working knowledge of industry trends and products.

• Ensure consistent and timely opening and closing of the office, ensuring the security of the office facility at the close of each day in line with company requirements.

• Implement ongoing skills training to ensure service standards are being upheld.

• Monitor appointments and bookings and highlight any problems or troughs in business.


Staffing & Human Resources:

• Develop a Recruitment Kit for effective recruiting, screening, interviewing, and hiring.

• Develop Value Packed Proposals and maintain internal staff retention programs.

• Implement ongoing skills training to ensure service standards are being upheld.

• Monitor Job Descriptions and Staff Goals Planning

• Perform Staff Evaluation Reports with proposed action plans.

• Effectively administer and monitor staff schedule.

• Demonstrate exceptional professionalism for the staff to emulate and create a motivating environment.

• Provide an annual personal development plan meeting with all spa staff.


Financial:

• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.

• Project and maintain acceptable payroll commitments.

• Use financial plans for spotting trends, measuring productivity, and monitoring progress.

• Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line.

• Develop procedures for accurate inventory control and monitoring.

• Implement full practice product and service purchasing standards and ensure compliance.

• Administer staff and patient scheduling for maximum revenue generation and profitability.


Marketing

• Oversee Marketing Strategy and ensure a consistent image is being portrayed.

• Create ongoing in-house promotions and activities to stimulate sales, staff, and customers.