Operations, Subject Matter Expert

SUMMARY:

Under the direction of Operations SME Technical Developer, the Operations Technical SME will support the development and implementation of operations quality control and reliability based on ADC runbook, process improvement, local site operational audits, PM QA, and data hall fit out support. Operation SMEs will raise Aligned’ s technical and operational capabilities and drive quality assurance. This position will support the training department and is responsible for the assessment and improvement of the operations technical training program. This will include operations qualifications and drills, safety training, and new equipment/site specific training, and MOP/SOP support.

DUTIES AND RESPONSIBILITIES:

• Support the development of Practical Operational Training.
• Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.
• Technical resources to support sites.
• PM QA QC
• SD fit out support.
• Field Service Bulletins review for sites.
• Support Operations best practices.
• This position will support site operational training of all team members.
• Maintain Operational awareness culture.
• Site support for SMEs and ARMs.
• Be the go-to of operations technical training documents for the site.
• Operations specific Training.
• Take part in hands-on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills)
• Collaboration with the Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
• Take part in assessing site operations teams through AMMO audits.
• Help identify operational processes that can be improved and standardized across all markets.
• AMMO audits follow ups and reviews and establishes action plans with OPS SME.
• Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
• Understand the engineering design and operational aspects of all electrical systems.
• Conducts a routine and on-going assessment of all building systems operations.
• Assist with establishing baseline MOPs and EOPs needed to operate a site.
• Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
• Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s.

QUALIFICATIONS:

• LCFT/CFT Qualified – Building specific Qualified.
• Minimum Three years of responsibility in
• Building systems and critical facilities equipment.
• Professional licenses strongly preferred (electrical and mechanical licenses)
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Requires advanced analytical and quantitative skills.
• Proven management skills, customer service orientation, and problem-solving knowledge.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.

ADDITIONAL QUALIFICATIONS:

• Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project and time manage effectively.
• Ability to develop operational standards, project tracking, and management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.

COMPETENCIES:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding reporting budgets/financials; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Change Management – Assists in the Development of workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Team Player with Strong Communications skills; Remains open to others' ideas and tries new things.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; Team Player across the organization; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Project Management - Develops project plans; Develops Budgets for projects; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Repetitive strain injury potential due to computer use

Frequently required to utilize hand and finger dexterity.