Current jobs related to Customer Representative I - Kenton - Sumitomo Bakelite North America, Inc

  • Customer Service Representative

    1 month ago

    Kenton, United States U-Haul Full time

    Location: 1005 E Columbus St, Kenton, Ohio 43326 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Kenton, United States U-Haul Full time

    Location: 1005 E Columbus St, Kenton, Ohio 43326 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Service Tech

    1 month ago

    Kenton, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group - 1003 E Columbus St [Maintenance Technician] As a Service Tech at Carrols Restaurant Group, you'll: Prioritize and complete needed repairs as they occur in a timely fashion; Work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives; Develop a work schedule to minimize the impact on...

  • Part-Time Nabisco Merchandiser

    3 weeks ago

    Kenton, United States Mondelez International Full time

    Job DescriptionJoin our Mission to Lead the Future of Snacking AT Mondelz InternationalPart Time Nabisco MerchandiserJoin our team of Part Time Nabisco Merchandiser and fulfill the merchandising needs of our customers through communication & relationship building, stocking store shelves, and maintaining or changing out displays. Become an ambassador of...

  • Part-Time Nabisco Merchandiser

    3 weeks ago

    Kenton, United States Mondelez International Full time

    Job DescriptionJoin our Mission to Lead the Future of Snacking AT Mondelz InternationalPart Time Nabisco MerchandiserJoin our team of Part Time Nabisco Merchandiser and fulfill the merchandising needs of our customers through communication & relationship building, stocking store shelves, and maintaining or changing out displays. Become an ambassador of...

  • Class A CDL Grain Driver

    2 months ago

    Kenton, United States Heritage Cooperative Full time

    Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Class A CDL Grain Driver with Heritage...

Customer Representative I

5 months ago

Kenton, United States Sumitomo Bakelite North America, Inc Full time

The Customer Service Representative is the direct liaison between the customer and the plants and is considered a key role in the commercial organization due to the frequency of contact with customers. The CSR is responsible for accurate order processing, coordinating production with sales and plant personnel for on-time delivery of product and timely invoicing of shipments. The CSR communicates customer problems/complaints that are identified to the appropriate departments to ensure customer satisfaction. Process necessary reports to function daily to complete job functions.


Responsibilities

  • Receive, enter and confirm orders that are received by phone, email and fax from both domestic and

international customers

  • Provide vendor managed inventory service for some customers 
  • Process return material authorization (RMA), corrective action reports and processes credit memos 
  • Maintain/update customer master order
  • Perform monthly end billing and consignment  
  • Process international orders as required, process invoices
  • Direct communication with customers, production, and sales 
  • Work with production scheduling to assure order fulfillment 
  • Update customer of any issues, changes in the production schedule which may affect their orders  
  • Inform sales of any sudden changes in customer product demand that may affect production planning  
  • Provide information on shipment/pricing discrepancies, or delivery/transportation issues that may result in any

type of a dispute with the customers  

  • Direct customer inquiries for information to sales
  • Confirm inventory availability to ensure delivery dates can be met for stock and MTO products, and work with

either the plant, the customer, or both to develop solutions to order fulfillment issues 

  • Coordinate freight and production schedules with customer requirements 


Qualifications

  • English: Fluent/native level abilities are required on reading, writing and speaking
  • Computer skills: Word, Excel and Outlook are required
  • Able to negotiate and communicate
  • General knowledge of quality aspects of the product – especially to handle complaints
  • Entry Level: 0 – 2 years related experience or training is preferred
  • SAP experience preferred