Site Support Specialist

1 week ago

Chalmette, United States American Sugar Refining, Inc. Full time

OVERVIEW

This IT Site Support Specialist will be based in Chalmette, LA, with further responsibility for remote home users. This position will provide level 2 and 3 technical support for clients in person and remotely. Close Help Desk tickets within the required time frame. Prioritize support tickets while maintaining a high level of customer service. Maintain hardware inventory for all sites in the assigned region. Work with internal teams and vendors on projects such as equipment refresh and new technology deployment.

DETAILED ROLES & RESPONSIBILITIES

  • Provide a high level of local customer service.
  • Close Help Desk tickets in a timely fashion.
  • Maintain sites asset inventory in Asset Inventory System.
  • Maintain site standards and documentation in accordance with enterprise procedures.
  • Provide support for projects by completing designated tasks.
  • Provide level 2 and 3 technical support for clients at local office and remote locations.
  • Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal.
  • Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
  • Maintain asset inventory of hardware within assigned territory.
  • Work with outside contractors, project teams and internal staff to maintain and repair all IT assets.
  • Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues.
  • Support annual equipment refresh including switch and server replacement.

WORK EXPERIENCES

  • 3-5 years experience supporting a diverse user base.
  • In depth knowledge of Windows 10, Microsoft Office and Windows networking. Familiarity with MAC OS and iOS.
  • In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.
  • Experience using Enterprise Help Desk incident and project management reporting tools.
  • Experience with unattended build processes and imaging utilities.
  • Experience remediating operating system security vulnerabilities and patch implementation methods.
  • Experience using remote client management tools.
  • Knowledge of device encryption and anti-virus software.
  • Knowledge of Wi-Fi security and access.

EDUCATION REQUIREMENTS

  • BA in Computer Science or related field preferred but not required.
  • MCSA or 3-5 years’ experience in a Windows environment.
  • Network+ or 3 years supporting enterprise network infrastructure.

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

  • Excellent customer service skills.
  • Meticulous attention to detail.
  • Ability to troubleshoot desktop and infrastructure issues and resolve complex problems.
  • Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems.
  • Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures.
  • Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives.
  • Strong written and oral communication skills.
  • Ability to establish and maintain effective working relationships.
  • Ability to analyze and optimize servers and workstations, perform network integration, installation and configuration.
  • Travel required – 10% within the assigned area.
  • Must be authorized to work in the United States.

Core Competencies:

  • Analytical Thinking & Decision Making – Identifies and understands trends and/or issues; connects data points through analysis to arrive at a logical conclusion.
  • Effective Communication – Expresses ideas and information in a clear and concise manner by tailoring one's message to fit the interests and needs of the audience.
  • Customer Orientation – Keeps internal and/or external customer(s) in mind at all times. Strives to proactively address customer concerns and needs. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
  • Establishes Trust – Gaining the confidence and faith of others by actions and words that promote being honest, forthcoming, integrious and vulnerable.
  • Problem-Solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
  • Results Orientation & Accountability – Takes accountability, identifies, executes and drives actions to consistently achieve desired results.
  • Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others.

Individual Contributor:

  • Adaptability/Flexibility – Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.
  • Continuous Improvement – Establishes methods and utilizes specialized techniques to monitor and improve performance of systems and processes.
  • Self-Development – Seeks feedback on one’s strengths and weaknesses and initiates activities to increase or enhance their knowledge, skills, and proficiency in order to perform more effectively or enhance their career.

LOCATION OF ROLE

  • Chalmette, LA

  • Site Support Specialist

    3 days ago

    Chalmette, United States American Sugar Refining Full time

    OVERVIEW This IT Site Support Specialist will be based in Chalmette, LA, with further responsibility for remote home users. This position will provide level 2 and 3 technical support for clients in person and remotely. Close Help Desk tickets within the required time frame. Prioritize support tickets while maintaining a high level of customer service....

  • ROI Medical Records Specialist

    2 weeks ago

    Chalmette, United States MRO Full time

    MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services.The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record...

  • ROI Medical Records Specialist

    2 months ago

    Chalmette, United States MRO Corporation Full time

    The ROI Specialist is responsible for providing support at various client sites for the Release of Information (ROI) requests for patient medical record requests*Candidate is required to work on-site at client site in Chalmette, LA. with occasional travel to other sites.TASKS AND RESPONSIBILITIES:Determines records to be released by reviewing requestor...

  • Pricing Specialist/Customer Service

    2 months ago

    Chalmette, United States BOASSO Global Inc Full time

    ** Pricing Specialist/Customer Service** **Job Category****:** Sales **Requisition Number****:** PRICI003284 Showing 1 location **Job Details** **Description** Boasso Global, a premier intermodal service company providing transportation and tank container services, is seeking an experienced Pricing Specialist/Customer Service person to support key customers...

  • Pricing Specialist/Customer Service

    3 weeks ago

    Chalmette, United States BOASSO Global Inc Full time

    ** Pricing Specialist/Customer Service** **Job Category****:** Sales **Requisition Number****:** PRICI003284 Showing 1 location **Job Details** **Description** Boasso Global, a premier intermodal service company providing transportation and tank container services, is seeking an experienced Pricing Specialist/Customer Service person to support key customers...

  • Instrument Engineer Specialist

    2 weeks ago

    Chalmette, United States John H. Carter Company, Inc. Full time

    Essential Duties & Responsibilities: Reviews and improves site standards, recommending changes to company standards for instrumentation and related equipment.Develop Instrumentation improvement plans that align with business goals and objectivesSeeks reliability improvements directed at increasing plant equipment uptime in a proactive mannerProvides quality...

  • Instrument Engineer Specialist

    3 weeks ago

    Chalmette, United States John H Carter CO Full time

    Essential Duties & Responsibilities: Reviews and improves site standards, recommending changes to company standards for instrumentation and related equipment. Develop Instrumentation improvement plans that align with business goals and objectives Seeks reliability improvements directed at increasing plant equipment uptime in a proactive manner Provides...

  • Instrument Engineer Specialist

    3 weeks ago

    Chalmette, United States John H. Carter Company, Inc. Full time

    Essential Duties & Responsibilities: Reviews and improves site standards, recommending changes to company standards for instrumentation and related equipment.Develop Instrumentation improvement plans that align with business goals and objectivesSeeks reliability improvements directed at increasing plant equipment uptime in a proactive mannerProvides quality...

  • Senior Rotating Equipment Engineer

    4 weeks ago

    Chalmette, United States PBF Energy Full time

    Senior Rotating Equipment EngineerPBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating, through its subsidiaries, oil refineries and related facilities. We are a growing organization seeking a talented Sr. Rotating Equipment Engineer to join our team as a pivotal member here at PBF Energy. This role is located at...

  • ROI Medical Records Specialist

    2 weeks ago

    Chalmette, LA, United States MRO Full time

    MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services.The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record...

  • Senior Rotating Equipment Engineer

    4 weeks ago

    Chalmette, United States PBF Energy Full time

    Senior Rotating Equipment Engineer PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating, through its subsidiaries, oil refineries and related facilities. We are a growing organization seeking a talented Sr. Rotating Equipment Engineer to join our team as a pivotal member here at PBF Energy. This role is located at...

  • Senior Rotating Equipment Engineer

    1 week ago

    Chalmette, United States PBF Energy Full time

    Senior Rotating Equipment Engineer PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating, through its subsidiaries, oil refineries and related facilities. We are a growing organization seeking a talented Sr. Rotating Equipment Engineer to join our team as a pivotal member here at PBF Energy. This role is located at...

  • PSM Coordinator

    2 months ago

    Chalmette, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Education Level 4 Year Degree Salary Range $35.00 - $40.00 Hourly Description The Compliance Coordinator partners with multiple levels of management and across multiple refinery departments to improve safety, health and environmental compliance and reduce risk...

  • PSM Coordinator

    5 days ago

    Chalmette, Louisiana, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Education Level 4 Year Degree Salary Range $ $40.00 Hourly Description The Compliance Coordinator partners with multiple levels of management and across multiple refinery departments to improve safety, health and environmental compliance and reduce risk across...

  • PSM Coordinator

    3 weeks ago

    Chalmette, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Education Level 4 Year Degree Salary Range $35.00 - $40.00 Hourly Description The Compliance Coordinator partners with multiple levels of management and across multiple refinery departments to improve safety, health and environmental compliance and reduce risk...

  • Document Control Specialist

    6 days ago

    Chalmette, United States Insight Global Full time

    Must HavesHigh School Diploma3+ years of experience in a records management positionProficient utilizing MS Office SuiteProficient utilizing EDMS platformPlussesBachelor's degree or Technical School CertificationExperience working in EPC environmentJob DescriptionProvide support for disciplines, project teams and managementResponsible for document...

  • Refinery Warehouse Inventory Specialist

    2 weeks ago

    Chalmette, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Salary Range $31.00 - $40.00 Hourly Description • Generates SAP MRP reports, purchases replacement stock, monitors inventory levels, and adjusts the max/min accordingly with proper approval. • Ensures accurate generating and updating of purchase orders for...

  • Refinery Warehouse Inventory Specialist

    5 days ago

    Chalmette, Louisiana, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Salary Range $ $40.00 Hourly Description Generates SAP MRP reports, purchases replacement stock, monitors inventory levels, and adjusts the max/min accordingly with proper approval. Ensures accurate generating and updating of purchase orders for storehouse...

  • General Gastroenterologist-Southshore Region

    7 days ago

    Chalmette, United States Ochsner Clinic Foundation Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Supply Analyst

    4 weeks ago

    Chalmette, United States Innovative Turnaround Controls Full time

    Job DetailsLevel Experienced Job Location Chalmette, LA - Chalmette, LA Position Type Contractor Salary Range $40.00 - $45.00 Hourly Description The Charge & Yield Analyst reports to the Director of Business Process and is a part of our financial team. They support the units reporting of production through accurate recording of shipments, receipts and...