Technical Support Specialist

3 days ago


Brodhead, United States KUHN Group Full time

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA.


POSITION EXPECTATIONS

Resolve dealer service needs with required urgency

Working knowledge of machines distributed by Kuhn North America

Serve as the technical expert on assigned product line(s)

Present a helpful and favorable image of the Company

Treat people fairly

Confidentiality of Company information

Continuously improve systems


ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the technical expert for service issues for the assigned KNA product line(s).

Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA.

Diagnose, qualify and quantify service and performance issues for assigned product line(s).

Review and process all warranty claims for assigned product line(s).

Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments.

Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues.

Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs.

Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products.

Assist in the development of service instructions for assigned product line(s).

Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s).

Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists.

Review Operator Manuals for product service content and recommend additions or modifications.

Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field.

Maintain knowledge of the service and maintenance requirements and field issues of competitor’s products for the assigned product line.

Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures.

Other duties may be assigned


Education and/or Experience - An associate’s or bachelor’s degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.



  • Brodhead, United States KUHN Group Full time

    The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for all after sale service issues involving electronic components for all KNA...


  • Brodhead, United States KUHN Group Full time

    The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA.POSITION EXPECTATIONSResolve dealer service needs with required urgencyWorking knowledge of machines distributed by Kuhn North AmericaServe as...


  • Brodhead, Wisconsin, United States Stoughton Trailers Full time

    About the RoleAt Stoughton Trailers, we're committed to building high-quality transportation equipment that meets our customers' needs. As an Assembly Production Specialist, you'll play a crucial role in ensuring the precision and efficiency of our assembly process.Key Responsibilities:Utilizing Essential Tools: Operate a range of tools vital to the assembly...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    Job OverviewAs a Clinical Care Coordinator at WisHope Recovery, you will play a pivotal role in delivering high-quality, person-centered care to our clients. This position demands strong organizational, communication, and interpersonal skills, with a focus on effective collaboration with Medical, Clinical, and Support staff to ensure seamless client...

  • Equipment Specialist

    18 hours ago


    Brodhead, Kentucky, United States EST Tool & Machine Full time

    Job SummaryEST Tool and Machine is seeking an experienced Maintenance Worker to join our team. As a Maintenance Worker, you will play a critical role in ensuring the efficient operation of our equipment and facilities.Key ResponsibilitiesThe ideal candidate will have:Technical Skills: Ability to read and interpret blueprints, repair manuals, and parts...

  • Maintenance Technician

    22 hours ago


    Brodhead, Kentucky, United States EST Tool & Machine Full time

    Company OverviewEST Tool and Machine is a leading provider of top-notch equipment solutions. We are dedicated to delivering exceptional service and support to our customers.Job DescriptionAs an Equipment Specialist at EST Tool and Machine, you will play a vital role in ensuring the smooth operation of our equipment fleet. Your primary responsibility will be...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    About UsWe offer innovative clinical care, education, and research in addiction treatment and recovery at WisHope Recovery.Job Description:A Clinical Care Specialist is needed to provide comprehensive services to clients, including developing treatment plans, conducting intakes, and maintaining accurate documentation.Key Responsibilities:Develop bio...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    Job OverviewAt WisHope Recovery, we are committed to providing personalized clinical care, education, and research in the field of addiction treatment and recovery.We strive to create a supportive environment where individuals can sustain and maintain long-term recovery from substance use disorders (SUD) and mental health conditions.


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    Job OverviewWe are committed to providing comprehensive care, education, and research in the field of addiction treatment and recovery. Our personalized approach addresses co-occurring mental health conditions, ensuring a holistic approach to treatment.Key Responsibilities:Intake, discharge, and check-in new clientsEnsure timely delivery and security of...


  • Brodhead, Wisconsin, United States H&R Block Full time

    A Day in the LifeYou will have the support of our expert team, dedicated to providing the tax training necessary for your success. Additionally, if you meet certain criteria, you will have the opportunity to earn incentive pay.Our CultureAt H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    Company OverviewWe are committed to delivering compassionate clinical care, education, and research in the field of addiction treatment and recovery. Our patient-centered approach ensures personalized support, integrated with co-occurring mental health services.We prioritize helping individuals sustain and maintain long-term recovery.Job DescriptionAs a...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    About UsAt WisHope Recovery, we pride ourselves on providing compassionate and effective care to individuals struggling with substance use disorders. Our team of experienced professionals is dedicated to helping our clients achieve and maintain long-term recovery.Job DescriptionClient Care: Provide empathetic and non-judgmental support to clients, addressing...


  • Brodhead, United States Manpower Full time

    Our client is seeking a Maintenance Technician to join their team. As a Maintenance Technician, you will be part of the Operations team supporting the biogas generation system across multiple farms in Wisconsin. The ideal candidate will have excellent communication skills, exceptional attention to detail, and strong organization and planning skills, which...


  • Brodhead, Wisconsin, United States WisHope Recovery Full time

    About UsWe are dedicated to delivering personalized, evidence-based treatment and education in addiction recovery at WisHope Recovery. Our holistic approach addresses co-occurring mental health conditions to support long-term recovery.Job Overview:This position offers a rewarding opportunity to develop bio psychosocial treatment plans for new clients. If...


  • Brodhead, United States Employment Resource Group, Inc. Full time

    Our client, a leading construction management firm, is seeking an experienced Construction Project Manager to join their team in Milwaukee. This role is crucial in ensuring project success and client satisfaction.Job PurposeAs a Construction Project Manager, you will serve as the primary contact for clients during the construction phase of projects. Your...

  • Field Technician

    1 day ago


    Brodhead, United States Resource Environmental Solutions Full time

    Overview: RES is currently seeking a Field Technician (Mechanic) based out of our Brodhead, WI office to travel throughout the Midwest region to work with local teams to train/educate on proper maintenance and conduct light repairs on trucks, trailers, light construction equipment and small engines. What your day-to-day might look like?: Travel throughout...


  • Brodhead, United States Signature Healthcare Full time

    About Us Rockcastle Health & Rehabilitation Center is a 104-bed skilled nursing facility. Our management team has exceptional dedication to those that we serve, and we pride ourselves in working together as a united family. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered...


  • Brodhead, United States Signature Healthcare Full time

    About Us Rockcastle Health & Rehabilitation Center is a 104-bed skilled nursing facility. Our management team has exceptional dedication to those that we serve, and we pride ourselves in working together as a united family. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered...