Customer Service Specialist

3 weeks ago

Tigard, United States STUDSON Full time

WHO WE ARE

 

The industrial hard hat has seen little to no change over the past century and our mission is to revolutionize the industry by offering safer and more innovative helmets to save lives and reduce the severity of accidents. If you want to make a real impact on our mission to save lives and reduce the severity of accidents in the PPE industry, we'd love to hear from you

 

As a growing startup based in Oregon, we foster a fun, hard-working, and collaborative environment and provide competitive compensation, bonus potential, health benefits, small business flexibility, and more 

 

YOUR MISSION

 

STUDSON is seeking a highly regarded and self-motivated Customer Service Representative to join our team in Tigard, Oregon.

 

You will play a crucial role in ensuring customer satisfaction and loyalty. Key responsibilities will include:

  • Respond promptly to customer inquiries, concerns, and requests via phone and email.
  • Prepare and process exchanges, returns, and warranty claims quickly and efficiently.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep a record of customer interactions, transactions, issues, and comments.
  • Support warehouse on an as-needed basis.
  • Develop a deep understanding of our products, industry, and process.
  • Stay up-to-date with industry trends and identify new opportunities for growth.


WHAT MATTERS MOST

  • Minimum of 1-2 years of customer service experience in an office setting.
  • Demonstrated ability to work independently, take initiative, and easily connect with people.
  • Strong proficiency in MS Office. NetSuite experience is a huge plus.
  • Prior experience in the Consumer Goods Industry is a major advantage.
  • Skilled in time management and prioritization, with a focus on following through.
  • Demonstrated ability to establish trust and positive relationships through effective interpersonal skills.


This is a FULL-TIME role that comes with a competitive salary, bonus potential, and comprehensive benefits.


**Please note that the information outlined in this job description is intended to give a general overview of the tasks and responsibilities associated with this position at STUDSON. It is not exhaustive, and the job description may be subject to change**


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