Datacenter Technician

Job Title: Data Center Services Technician

Requirements:

· Strong organizational and communication skills (written and verbal).

· Proficient in Microsoft Office Suite (Excel, PowerPoint, Exchange), SharePoint, Teams, Visio.

· Ability to lift 50 pounds and stand for extended durations.

· Familiarity with IT equipment including servers, network switches, storage, and cabinets.

· Solid working knowledge of data center environments, network protocols, and disaster recovery.

Job Description:

General Services:

· Escort vendors and customers within secured spaces per security policies.

· Interface with requestors via various channels.

· Provide technical oversight during escorting activities.

· Communicate effectively in English, both written and verbal.

· Support leadership with incident communication and escalations.

Site Access:

· Review and approve data center access requests.

· Interface with supplementary service providers.

· Conduct vetting processes for visitors as per security policies.

Documentation and Reporting:

· Create and maintain site-specific documentation.

· Provide ad hoc reporting and support projects.

· Maintain daily turnover logs and track work in secured spaces.

Basic Data Center Planning:

· Assist in IT equipment installation and removal planning.

· Participate in data center space layout planning.

· Complete Hardware Planning Site Inspection forms as needed.

Cable troubleshooting and repair:

· Troubleshoot and repair system connections as needed.

· Test all types of cables – Copper, fiber (MM/SM), dark fiber, DWDM, MPO, etc.

· Replace cables in accordance with DXC 4Eyes processes.

· Check network connections.

· Trace cables.

· Clean and polish fiber ends.

Cable Installation and Planning:

· Physical installation and removal of patch cabling, and cabling components, and related material.

· Connect communication copper and fiber cables between installed IT equipment.

· Ensure that all links and communication cables have been tested, labeled, connected, and documented.

Service Management:

· Support Service Management processes and procedures.

· Ensure pre-validation and post-validation of planned change work.

· Perform Incident, Problem, and Change activities per ITIL standards.

Inventory Management Services:

· Perform physical inspection and inventory of IT equipment.

· Affix barcode and tags to devices.

· Enter and maintain equipment information in the database.

· Support SOXA and Asset Inventory audits.

Shipping/Receiving and Loading Dock:

· Manage shipping/receiving functions.

· Track and enter data related to shipments.

· Maintain organized storage spaces and execute returns.

Media Administration Services:

· Handle physical media activities including mounting, shipping, and tracking.

· Perform offsite vaulting preparation and activities.

· Enforce policies related to Media Management.

Hands & Eyes Services:

· Install and remove IT equipment.

· Perform basic device configuration and troubleshooting.

· Assist in disaster recovery activities.

Cabling Services:

· Install, remove, and troubleshoot patch cabling.

· Ensure all cable connections are tested and documented.

· Maintain accurate documentation of cabling.