Customer Service Coordinator

7 days ago

Alachua, United States NeXtGen Biologics, Inc. Full time

NeXtGen™ Biologics, Inc. is the Developer of NeoMatriX® a patented Extracellular Matrix (ECM) biomaterial medical device. We are committed to providing novel, quality products and believe that every employee plays a critical role in accomplishing our mission of offering surgeons advanced platform solutions designed to better manage a myriad of complex conditions seen in wounds, general surgery, trauma, plastic surgery, cardiovascular diseases, neurosurgery, orthopedics, and ophthalmology.


We are looking for a Customer Service and Administrative Coordinator professional to join our medical device team. Through your work at NeXtGen, you will have the opportunity to have a positive effect on countless lives, facilitate the commercialization processes for novel technologies and take a leadership role with other experienced and committed professionals. 


Responsibilities

The Customer Service and Administrative Coordinator will interact with sales representatives and customers facilitating customer orders, and shipments, responding to questions and help execute the new market introduction of NeoMatriX for hospital in-patient and out-patient, ambulatory surgical centers, wound clinics, and physician offices. Other duties will include keeping accurate records and serving as a liaison between NeXtGen and corporate partners, scheduling CEO meetings and travel. This is a rare opportunity for a talented and personable organizer to get in on the ground floor, develop a team approach, and make a difference for patients and physicians.

 

 Achieve Execution

Meet and/or exceed overall key performance indicators for the following

1.     Respond to customers and sales force to facilitate new customer set up, customer orders, answer introductory product and logistics questions; resolving issues by phone, email, chat, or in person, achieving customer satisfaction

2.     Ship approved orders promptly and accurately; facilitate returns

3.     Maintain records of customer profiles, sales representative profiles, orders, shipments, and inventory (both on and off corporate premises), record orders and shipments in QuickBooks

4.     Maintain physical and electronic records of corporate documents including insurance matters, legal documents, articles of incorporation, leases

5.     Serve as liaison between NeXtGen and external professionals such as insurance agents, legal counsel, property managers, and directors of economic development agencies, providing up-to-date company information

6.     Manage travel and logistics of meetings for the CEO and board of directors and submit expense reports

7.     Manage and maintain the CEO calendar to include scheduling conference calls, meetings, and travel

8.     Submit quarterly and annual reports (that include employee headcount, number of interns, salaries, and outside investment raised to date) to maintain contract compliance with funding agencies 

Assure compliance with all NeXtGen policies, (ie AdvaMed Code of Ethics.)


Qualifications

Bachelors degree in a business-related field, experience may substitute for education

·       5 years of experience as a Customer Service Representative within the medical industry and Executive Assistant or Administrative Assistant or an equivalent position

·       Intermediate proficiency in Microsoft Office (Outlook, Excel, PowerPoint, and Word) and in QuickBooks

·       Accounting or Bookkeeping

·       Strong verbal and written communication skills conveying confidence with the ability to establish and maintain solid relationships

·       Must be able to operate in a fast-paced, team-oriented environment and independently


The above job description is intended to describe the general content and identify the essential functions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

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