Mortgage Operations Trainer

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Operations Trainer is training about the home lending industry for an operations role within the company. This position is a member of the Training organization and reports to the leader responsible for that team.

Responsibilities

• Effectively curate and facilitate training programs, seminars, and workshops.
• Subject matter expert on lending industry and operations areas.
• Maintain learning performance feedback.
• Manage virtual and in-person learning opportunities.
• Stays up to date on learning management tools.
• Demonstrate proficiency as a learning experience professional and coach.
• Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
• Consistent exercise of independent judgment and discretion in matter of significance.
• Model professional successful business characteristics setting the best practice standard for the learners.

Qualifications

• Bachelor’s degree in business preferred.
• Minimum 5 years of experience in Mortgage Operations ideal but not required
• Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.
• Previous experience as an operations trainer preferred.
• Fundamental knowledge of adult learning.
• Strong project management skills to set and manage priorities, resources, goals and initiatives.
• Excellent communication skills required.
• Proven ability to establish working relationships at all levels of the team both internally and externally.
• Strong presentation skills, in person and virtual
• Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
• This is an onsite role and requires willingness to travel between two (2) PA and NJ locations.

Benefits

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.