Collections Specialist

4 weeks ago

Gainesville, United States Collabera Full time

As a Collections Specialist, you will play a crucial role in ensuring the achievement of our monthly financial targets. Your primary responsibility will be to effectively communicate, negotiate, and resolve payment issues with both payers and patients. This role requires a diverse skill set including attention to detail, excellent communication, problem-solving abilities, and proficiency in using various tools and systems.


Key Responsibilities:

  • Documenting accounts with meticulous detail to ensure accuracy and transparency in financial records.
  • Utilizing good communication and listening skills to engage with payers and patients, understanding their concerns, and negotiating payment arrangements.
  • Analyzing explanation of benefits (EOB) and other financial documents to determine outstanding balances and payment discrepancies.
  • Employing critical thinking and analytical skills to assess payment issues and develop effective solutions.
  • Utilizing various tools and systems efficiently to manage collections processes and maintain up-to-date records.
  • Demonstrating strong problem-solving skills to overcome challenges and obstacles encountered in the collections process.
  • Providing exceptional customer service to maintain positive relationships with customers and payers, fostering long-term partnerships.
  • Efficiently managing time to prioritize tasks and meet deadlines effectively.
  • Ensuring good attendance to maintain consistent performance and contribute to team success.


Qualifications and Skills:

  • High attention to detail to accurately document accounts and analyze financial data.
  • Excellent verbal and written communication skills to effectively engage with customers and negotiate payment arrangements.
  • Proficiency in reading and interpreting explanation of benefits (EOB) and other financial documents.
  • Strong analytical skills to assess payment issues and develop appropriate solutions.
  • Ability to utilize various tools and systems efficiently to manage collections processes.
  • Effective problem-solving skills to overcome challenges encountered in collections activities.
  • Demonstrated customer service skills to maintain positive relationships with customers and payers.
  • Good time management skills to prioritize tasks and meet deadlines consistently.
  • Reliable attendance to ensure consistent performance and contribute to team success.


Education and Experience:

  • High school diploma or equivalent required.
  • Previous experience in collections, customer service, or a related field preferred.
  • Familiarity with financial documents and billing processes is advantageous.
  • Proficiency in using computer systems and software applications.

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