Director of Stores

Summary

The Director of Stores directs the operations of our chain of cannabis dispensaries and provides leadership to the Regional Managers, General Managers, and store teams. This position has a deep understanding of the cannabis industry, exceptional leadership skills, and a proven track record of managing multiple locations to drive business growth, compliance, and operational excellence. This position models the company values in all interactions and decision-making, setting the standard for all employees.

Essential Duties & Responsibilities

Operational Oversight

• Provides strategic leadership to dispensary managers within the region.
• Ensures compliance with all local, state, and federal regulations governing cannabis.
• Implements and enforces operational standards and best practices.

Financial Management

• Develops and manages budgets for each dispensary in the region.
• Monitors and analyzes financial performance, identifying areas for improvement.
• Implements cost-control measures without compromising quality.

Team Leadership

• Leads by influencing and empowering General Managers to execute job responsibilities while modeling company values in all action, communication, and decision-making.
• Recruits, trains, and mentor’s dispensary managers and staff.
• Fosters a positive and inclusive work environment.
• Conducts regular performance evaluations and provides constructive feedback.
• Builds region-specific talent plans that prepare employees for upward mobility and expanded responsibility.

Customer Experience

• Ensures a consistent and exceptional customer experience across all dispensaries.
• Implements initiatives to enhance customer satisfaction and loyalty.
• Addresses customer concerns promptly and effectively.

Inventory Management

• Oversees inventory levels and product assortment.
• Implements inventory control measures to minimize loss and maximize efficiency.
• Collaborates with suppliers to ensure timely and cost-effective replenishment.

Marketing and Sales

• Works closely with the marketing team to execute regional marketing strategies.
• Analyzes sales data to identify trends and opportunities for growth.
• Implements sales promotions and initiatives to drive revenue.

Compliance and Legal Affairs

• Stays informed about changes in cannabis laws and regulations.
• Ensures all dispensaries adhere to licensing requirements and standards.
• Collaborates with legal counsel to address any compliance issues.

Security and Safety

• Implements security protocols to safeguard employees, customers, and assets.
• Ensures all dispensaries follow safety guidelines and emergency procedures.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree or equivalent work experience
• Six to eight years of experience in retail managing multi-unit, high-volume stores.
• In-depth knowledge of cannabis regulations and compliance requirements.
• Strong financial acumen with experience in budgeting and P&L management.
• Excellent leadership and interpersonal skills.
• Effective problem-solving and decision-making abilities.
• Familiarity with inventory management and point-of-sale systems.
• Experience in a similar role within the cannabis industry is preferred but not required.
• Ability to travel within the region as needed.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to travel. Alternate sitting or standing at will. Proficient at typing. The ability to lift 15lbs at a time.