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Mechanical Field Service Engineer

3 months ago

Sumner, United States Optima Machinery USA Corporation Full time

OPTIMA is in search of a mechanical field service technician to be embedded in one of our customer sites in Sumner, Washington. Qualified candidates will currently live in the area and have 3-5 years of experience in maintenance and operation of Packaging machinery.



LONG TERM ONSITE CUSTOMER SUPPORT

- Ramp up / Production support at customer site

- Performance / Yield support

- Prevention of technical issues, breakdowns and critical incidents during machine operation

- Disaster recovery + problem resolution

- Trouble shooting => Collect information, share and solve together with SME in Germany

- Simple changes and upgrades / Improvements

- Inspection / Maintenance (Calibrations)

- Format installations

- Bigger changes / upgrades

- Perform Customer trainings

- documentation of all performed tasks

Details on duties and responsibilities

•        Providing LONGTERM ONSITE support to customers with Optima equipment. To perform this duty it requires:

o  technical understanding of the line , knowledge of operating the line, understanding of processes

o  advanced level of knowledge in Optima’s processes or procedures

• Analyzing customers’ production and quickly provide solutions that will increase levels of production in a cost-effective manner for the customer. This requires advanced knowledge about

·        operation of the equipment to avoid issues and crashes

·        systematic approach for solving technical issues

·        machine documentation and parameters and possibilities

·        counterparts in engineering or production that will provide consultance and guidance until the issues is solved

•        Executing simple machinery modifications, either to repair customers’ equipment or to upgrade based on engineering developments

·        This requires: technical understanding of the equipment and the impact of change and under consideration of the change control procedures

•        Determining recommended maintenance schedule for particular machinery and components as well as spare-parts replacement or calibration schedules. Knowing Maintenance procedures: inspection, condition based maintenance, preventative maintenance –important is the technical know how to understand which functions are doing what and how to set up after maintenance to keep the machine at the validated status