Bilingual Operations Support Supervisor

2 weeks ago

Phoenix, United States Americor Full time

Americor is seeking a Bilingual Operations Support Supervisor to join our team. As a personalized debt relief solutions provider, we specialize in empowering individuals from diverse backgrounds to overcome financial challenges and chart a path to prosperity. If you're ready to take on a pivotal role in overseeing key functions and contributing to our mission of improving lives, explore this exciting opportunity today.




Responsibilities:

  • Act as a member of the leadership team within the call center site.
  • Assist the Site Director and Site Managers in support services.
  • Coordinate with senior leaders in a matrixed reporting environment.
  • Manage a team made up of several support services.
  • Execute designed standard operating procedures for the “BPO” site.
  • Monitor, coach, and develop agents.
  • Manage agent schedules with Workforce Management, ensuring adherence, occupancy, and utilization.
  • Manage the timekeeping of call center agents.
  • Meet monthly goals placed by business leaders.
  • Create and present reports that demonstrate exceeding expectations and achieving success.




Requirements:

  • 2-3 years experience in a supervisory role within a call center.
  • The position requires availability for a work schedule that runs Tuesday through Saturday.
  • Bilingual in Spanish is required.
  • Experience leading or training 20+ call center agents.
  • Excellent written, verbal, and presentation skills.
  • Knowledge of the Debt Settlement industry is a plus.
  • Knowledge of TCPA guidelines.
  • Familiarity with inbound routing and outbound dialer campaigns.
  • Familiarity with workforce management & ADP timekeeping.




Company Benefits:

  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Company Paid Group Life / AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program





This role is open to candidates within a commutable distance of our Scottsdale, AZ office. This role is non-exempt and pays $28.00 an hour, plus bonus. This role is open to candidates who do not require visa sponsorship.




Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.


* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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