Store Manager

3 weeks ago

Englewood, United States Green Dragon Full time

Green Dragon is one of the longest-operating cannabis companies in the United States, having been in continuous operation since 2009 in Denver, Colorado. With dispensaries, grows, and manufacturing facilities located throughout Colorado, Michigan, and Florida, Green Dragon is a vertically integrated and fast-growing company in the exciting cannabis industry. The company is bringing its high-quality products, top-notch customer service, and expertise to the burgeoning Florida cannabis market and is currently opening stores all throughout the state.


ESSENTIAL JOB FUNCTION

  • Responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company policies and procedures. The Store Manager’s role is to run the store successfully.
  • Responsible for ensuring high levels of customer satisfaction through excellent customer service, leading by example, and training the retail staff on customer service standards
  • Maintains technical industry knowledge and product knowledge, trains staff on products in store
  • Ensure compliance with legal requirements and complete store and evaluations
  • Has a full understanding of the compliance binder
  • Responsible for the proper and accurate use and training of the POS, cash handling, safe audits, and change drops
  • Upholds and enforces the Company policies and procedures, and effectively trains new staff on the policies and procedures
  • Managing and motivating store staff by coaching and training
  • Conduct performance appraisals and communicate any performance issues to HR and DM
  • Responsible for daily, and weekly schedules of store staff and managing time off requests
  • Responsible for opening and closing the store, and ensuring daily coverage (must work 2 Fridays and 2 Saturdays per month)
  • Responsible for accurately and efficiently receiving and processing orders
  • Upholds visual merchandising standards, checking that proper signage, price tickets, marketing materials, etc. are visible and updated
  • Effectively leads and maintains communication at the store level
  • Responsible for maintaining a clean, neat, and well-stocked store as well as ensuring general housekeeping duties are upheld
  • Maintain store security, used of the NVR cameras, and ensuring all customers are screened at the entrance
  • Responsible for participating, assisting, and scheduling the proper staff for inventory audits with the Ops team
  • Responding effectively to customer complaints and inquiries
  • Respond to any emergency action items and issues such as pulling NVR footage
  • Approves any product discounts


REQUIREMENTS AND QUALIFICATIONS

  • 3+ or more years of management experience in a retail store environment leading a team of people
  • Strong communication skills and interpersonal skills
  • Excellent customer service experience
  • Reliable, Professional, and Trustworthy
  • Ability to work in a fast-paced environment with a sense of urgency
  • “Whatever it takes” mentality; desire to go above and beyond
  • Must have the flexibility to work days/nights/weekends/holidays
  • Excellent organizational skills
  • Seed-to-sale experience preferred
  • Efficient in Google and Microsoft Office
  • High school diploma/GED required
  • Successful completion of a Level 2 Background Screening


Physical requirements

  • Must be able to lift at least 25 lbs and be able to stand, sit, bend, kneel, crouch, and reach.
  • Must have reliable transportation to store

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