Service Desk Tier I
1 week ago
Compensation: $28-$35/hrLocation: Castle Rock, COPosition: Service Desk Tier I & II TechnicianInceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their teamThis is a fantastic opportunity to support a dynamic team focused on providing exceptional customer service in a fast-paced, high-volume technical support environment. You’ll be the first point of contact for technical support requests, helping users troubleshoot hardware and software issues, maintain efficient workflows, and improve how the organization leverages its IT systems. The team is highly collaborative, values clear communication and documentation, and is passionate about enabling users through effective and efficient IT solutions.Responsibilities:Serve as the first point of contact for technical support via phone, email, ticketing system, and walk-upsProvide hardware and software troubleshooting for laptops, desktops, mobile devices, and peripheralsAssist users with Active Directory account issues including password resets, unlocks, and group policy inquiriesUse SCCM and other tools to image and maintain computer buildsDocument all work clearly in the ticketing system to support team continuity and escalationParticipate in on-call rotation and root cause analysis effortsCoach users on software tools and workflows to help them work more effectivelyCollaborate with senior specialists and cross-functional IT teams to streamline service deliveryRequired Qualifications & Experience:3+ years of work experience, 1+ year of experience in a customer service or help desk environmentStrong communication and documentation skillsExperience supporting Windows 10 and Microsoft Office 365 in an enterprise settingExperience with hardware troubleshooting (laptops, printers, drivers, etc.)Familiarity with a structured ticketing system (ServiceNow preferred)Basic understanding of ITIL/incident management frameworksHigh school diploma or GED with one year of computer-related educationNice to Have Skills & Experience:Experience working in a high-volume call center or IT support deskFamiliarity with SCCM for imaging and software deploymentExposure to Intune and mobile device management (especially iPhones/iPads)Knowledge of Active Directory tools and group policy basicsA+ Certification or strong intent to obtain certificationPerks & Benefits:3 different medical health insurance plans, dental, and vision insuranceVoluntary and Long-term disability insurancePaid time off, 401k, and holiday payWeekly direct deposit or pay card depositIf you are interested in learning more about the Service Desk Tier I & II Technician opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN
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Service Desk Tier I
1 week ago
Castle Rock, United States Inceed Full timeCompensation: $28-$35/hrLocation: Castle Rock, COPosition: Service Desk Tier I & II TechnicianInceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team!This is a fantastic opportunity to support a dynamic team focused on providing exceptional customer service in a fast-paced, high-volume technical...
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Service Desk Tier I
7 days ago
Castle Rock, CO, United States Inceed Full timeCompensation: $28-$35/hrLocation: Castle Rock, COPosition: Service Desk Tier I & II TechnicianInceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team!This is a fantastic opportunity to support a dynamic team focused on providing exceptional customer service in a fast-paced, high-volume...
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Service Desk Tier I
4 days ago
Castle Rock, CO, United States Inceed Full timeCompensation: $28-$35/hrLocation: Castle Rock, COPosition: Service Desk Tier I & II TechnicianInceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team!This is a fantastic opportunity to support a dynamic team focused on providing exceptional customer service in a fast-paced, high-volume...
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Service Desk Tier I
1 week ago
Castle Rock, CO, United States Inceed Full timeCompensation : $28-$35/hr Location : Castle Rock, CO Position : Service Desk Tier I & II Technician Inceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team! This is a fantastic opportunity to support a dynamic team focused on providing exceptional customer service in a fast-paced, high-volume...
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Service Desk Tier I
1 week ago
Castle Rock, United States Inceed Full timeCompensation: $28-$35/hrLocation: Castle Rock, COPosition:Service Desk Tier I & II TechnicianInceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team!This is a fantastic opportunity to support a dynamicteam focused on providing exceptional customer service in a fast-paced, high-volume technical...
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1.20. Help Desk Analyst
2 days ago
New Castle, United States Focused HR Solutions Remote Work Freelance Full time $25 - $31Position Overview:(Hybrid) Specialists work two days in the office and three days remotely from home.Equipment to work from home is provided.However, specialists could be asked to return to the office for meetings or events.There is no travel required.However, on rare occasions, specialists may be required to attend a meeting on-site in Dover, DeWork Hours:...
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Service Desk Analyst
1 week ago
Rock Hill, United States All Lines Technology Full timeThe role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on...
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Service Desk Analyst
5 days ago
Rock Hill, SC, United States All Lines Technology Full timeThe role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break /...
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Service Desk Analyst
3 days ago
Rock Hill, SC, United States All Lines Technology Full timeThe role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break /...
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Service Desk Analyst
1 day ago
Rock Hill, SC, United States All Lines Technology Full timeThe role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break /...
