Jewelry After-Sales Engineer

3 weeks ago


Los Angeles, United States ZCUBE Group Full time

Jewelry After-Sales Engineer(USA)


salary:$5000~$7000USD/month



Responsibilities:

1. Manage the after-sales service for the company's jewelry products in the USA, including repairs, returns, exchanges, and handling customer after-sales inquiries.

2. Provide expert guidance on product maintenance, care, and services to customers, drawing upon deep knowledge of jewelry craftsmanship, metalworking, and jewelry design.

3. Lead and support the after-sales team to ensure smooth operations and exceptional customer experiences.

requirements for after-sales service.

4. Manage day-to-day operations of the after-sales service center, including inventory management, accurate record-keeping, and reporting.

5. Continuously improve after-sales processes to enhance efficiency and customer satisfaction.


Requirements:

1. Bachelor's degree or higher, preferably in fields related to jewelry craftsmanship, metalworking, or jewelry design.

2. Proficiency in jewelry craftsmanship and metalworking including familiarity with tools and techniques such as Metalsmith.

3. Excellent communication skills for effective interaction with customers and team members.

4. Strong problem-solving skills and customer service orientation to address various after-sales issues promptly and professionally.

5. Thorough knowledge of the jewelry industry and product quality standards.

6. Responsible, detail-oriented, able to work independently, and possess excellent time management skills.


PS:Familiar with Chinese or have worked in Chinese enterprises is preferred,Us work permit preferred.



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