Client Analyst

1 week ago


Philadelphia, United States IntePros Full time

IntePros is hiring an Operations Client Relationship Issue Resolution Analyst for our premier client This hybrid role is crucial in managing and resolving complex operational issues for high-priority clients, working to enhance client satisfaction through efficient issue management and proactive process improvements. The Analyst will collaborate closely with cross-functional teams across sales, claims, billing, enrollment, and other departments to ensure timely and effective issue resolution, fostering a client-centered approach.


Responsibilities:

· Issue Resolution: Manage client-specific issues through to completion, identifying root causes, documenting solutions, and implementing measures to prevent recurrence.

· Cross-Functional Collaboration: Work with cross-functional teams, engaging subject matter experts as needed to resolve issues promptly.

· Executive Communications: Develop strategic summaries of issue details, root cause analysis, and remediation pathways, presenting findings and action plans to internal and client leadership.

· Issue Tracking: Update issues in databases to enable insightful reporting on key performance indicators and ensure clients are informed about issue management activities.

· Process Improvement: Identify opportunities for operational improvements and recommend solutions to enhance efficiency and client satisfaction.


Qualifications:

· Education: Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent experience in issue management, operations, or health insurance may be considered.


Experience:

· 3+ years in healthcare operations and project management, with preferred experience in self-funded claims.

· Familiarity with healthcare payer operations and self-funded group management.


Skills:

· Strong analytical skills to identify trends, resolve complex issues, and convey insights.

· Excellent communication skills for translating complex issues to leadership stakeholders.

· Proficiency in the Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint).

· Project management skills with the ability to coordinate subject matter experts and keep deliverables on track.

· Strong problem-solving abilities, attention to detail, and organizational skills.

· Ability to work independently and bring a fresh perspective to problem-solving.


If you have a strong background in healthcare operations and project management with a client-centered approach, we encourage you to apply



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