Laboratory Operations Manager

2 weeks ago


Spring House, United States Net2Source Inc. Full time

Lab Services Lead

12+ Months

This role is based in Spring House or Malvern, PA and reports to the Regional Lab Services Regional Manager.


The Lab Services Lead is accountable for Lab Services strategy execution and providing oversight of vendor service delivery in the PA, NJ region. This individual has accountability for standardized and consistent Lab Services within the selected sites.

This role is responsible for alignment with the site business customers, and other stakeholders and partners. Key relationships include Lab Services leadership, site level business customers and FM resources, outsourced vendors management team, key partners (e.g., Finance, IT, HR, EHS, Quality, Compliance, eCMMS teams, and Procurement)


A suitable candidate for this role will have strong communication skills, experience in regulated environments and GxP labs, and experience with outsourced models.


Key Responsibilities:

1- Managing Lab Services at assigned sites

o Implement Lab Services, driving standardized and consistent processes

Assure sustained operations for Lab Services

Accountable for deployment of Lab Services strategies/programs across assigned sites

Accountable for Lab Services business continuity plans

o Serve as the point of contact for implementation of new services and input on projects

Support Lab Services team on innovation, sustainability, and process improvement projects

o Responsible for site lab services performance

Assure services are delivered in compliance with SOPs, regulatory requirements

Accountable for data/information accuracy to support Lab Services

Metrics, programs, and performance.

Assure that all lab services contractors (Avantor, Agilent, CBRE) receive appropriate training according to scope of work; monitor training compliance

o Responsible for oversight/performance management of lab services operating budgets

Partner on the entitlement / needs assessment process for the assigned sites

Monitor actual vs budget and ensure change controls are processed accurately

o Accountable for up to date and accurate inventory process in partnership with the business and suppliers

Collaborate with eCMMS team to support the ongoing maintenance of asset inventory

Monitor utilization of standardized tool to maintain accurate inventory of lab assets

Support business partners with asset redeployment needs


2- Focus on Customer and Supplier Engagement

o Develop and maintain strategic relationships between Lab services, business partners, and outsourced vendors at the assigned sites

o Develop and champion effective one team mind set among contracted partners supporting lab services on site

o Attend and/or chair program governance forums such as SMT and weekly operations meetings.

o Partner with EHS to assure that services are in alignment with safety policies and procedures

o Serve as the point of escalation for lab services standards, programs and processes within sites

o Responsible for supplier issue resolution at the site level


Experience / Knowledge Required:


• Bachelor’s degree in science, engineering or equivalent required

• Master's degree in science, engineering, management or equivalent preferred

• Experience in Pharmaceutical R&D lab environment preferred

• Minimum of 2 years of regulatory environment experience required


Experience, Skills and Knowledge:

• Strong communications skills

• Strong management and technical skills

• Knowledge of laboratory safety standards

• Experience related to risk management, quality, and compliance

• Knowledge of lean, six sigma, just-in time inventory management, and root cause analysis

• Ability to lead and make decisions with authority



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