Customer Experience Representative

2 weeks ago

Summerville, United States Bulbrite Industries Full time

About the Role:

Job Summary: The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. You will be the Brand Ambassador for Bulbrite and provide the highest level of Customer Centricity


Must live in the Summerville, South Carolina Area.



Essential Duties And Responsibilities

  • Provides excellent customer care to customers in a timely manner.
  • Provides accurate information to customers in a friendly manner.
  • Seeks out answers to questions within the materials and tools available.
  • Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
  • Achieves incoming call goals, KPI's and Metrics
  • Maintains product knowledge through training and continuing education.
  • Fosters a positive team atmosphere in all functions of Customer Support.
  • Maintains a “customer first” attitude at all times.
  • Performs other duties as assigned.
  • Act as SAP Super User within functional area as assigned.

Qualifications

  • High School Diploma or higher.
  • 6 months of experience in a customer support role.
  • High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
  • Intermediate computer skills;
  • Excellent verbal and written communication skills;
  • Strong customer service skills through, email, phone & Chat.
  • Excellent problem-solving skills;
  • Ability to provide customer friendly etiquette;
  • Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
  • Ability to troubleshoot issues, offer accurate information;
  • Ability to work independently with a high attention to detail;
  • Availability to work first shift hours;
  • Accurate grammar, punctuation and spelling; and can do attitude;
  • Previous experience using SAP or equivalent ERP.

Would be nice to have

  • Bachelor's Degree and 1+ year of customer service experience preferred
  • Previous retail, restaurant, or hospitality experience preferred
  • Salesforce CRM experience

Competencies/ People say you are:

  • Passionate and Pragmatic.
  • Fast-Paced and Methodical.
  • Scrappy and Humble.
  • Analytical and Anecdotal.
  • Inspirational and Present.
  • Conceptional and Curious.

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