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SAP Service Delivery Manager

2 months ago

Phoenix, United States HCLTech Full time

***Must be local to Phoenix, AZ or willing to relocate***


  • 10+ Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA’s
  • End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
  • Experience within ITIL environments and well versed with ASM projects.
  • Experience in SAP RUN and Agile delivery methodology
  • Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
  • Commercial awareness and managing and improving complex contracts.
  • Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
  • Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
  • Proven problem-solving skills and strong work ethic are required