Change Manager

3 weeks ago

Plano, United States Ascendum Solutions Full time

Job Description

  • Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
  • Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.
  • Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity.
  • Assist the Program/Project Manager and development teams across multiple workstreams in planning, maintaining Forward Schedule Release Calendar, and timely communication of release schedules, artifacts, and status to all stakeholders.
  • Conduct release readiness reviews, and milestone reviews, lead and coordinate the go-live activities including the execution of the deployment plans and checklists.
  • Ensure that the organization's release controls are documented and well understood by development teams and support teams.
  • Ensure that all changes are managed in a controlled manner, including standard, normal, and emergency maintenance relating to business processes, applications, and infrastructure.
  • Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
  • Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
  • Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
  • Ensure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as required.
  • Coordinating Post Change reviews with the change owners as necessary, feeding any follow-up actions into the Problem Management / Root Cause Analysis (RCA) processes
  • Participate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the end-to-end lifecycle of problems.
  • Analyze incident trending for possible chronic incidents that should be considered for proactive problem management.

Qualification:

  • Education Level: Bachelor's Degree Required
  • Around 8- 10 years of relevant work experience is required within Change, Release, Incident Management.
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow (5 years a minimum)
  • ITIL Certification (version 3 or 4) is preferred.
  • Demonstrated experience in IT operations and IT Service Management position.
  • Proven experience with IT Service Management, and ITIL practices, with practitioner certification in Incident, Change, Release, and Problem preferable.
  • Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) of related technical change management experience.
  • Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.
  • Solid understanding of the software development lifecycle.
  • Understanding of configuration management principles.

  • Change Manager

    2 weeks ago

    Plano, United States Fortune 500 companies Full time

    Change Manager - FLNA(Frito Lay North America) IBP Program Job Location : Plano, Texas Job Duration: Full Time / Hybrid ** NO SPONSORSHIP FROM THE CLIENT** Job Description Overview It is on a digital journey to become an intelligent company that derives its competitive advantage and sustainable growth from our ability to quickly anticipate and adapt to a...

  • Change Manager

    2 weeks ago

    Plano, United States Fortune 500 Companies Full time

    Change Manager - FLNA(Frito Lay North America) IBP ProgramJob Location : Plano, TexasJob Duration: Full Time / Hybrid** NO SPONSORSHIP FROM THE CLIENT**Job DescriptionOverview It is on a digital journey to become an intelligent company that derives its competitive advantage and sustainable growth from our ability to quickly anticipate and adapt to a...

  • Change Manager

    2 weeks ago

    Plano, United States Fortune 500 Companies Full time

    Change Manager - FLNA(Frito Lay North America) IBP ProgramJob Location : Plano, TexasJob Duration: Full Time / Hybrid** NO SPONSORSHIP FROM THE CLIENT**Job DescriptionOverview It is on a digital journey to become an intelligent company that derives its competitive advantage and sustainable growth from our ability to quickly anticipate and adapt to a...

  • Change Manager

    2 weeks ago

    Plano, United States Ascendum KPS Full time

    Job Description Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeholders to...

  • Mortgage Change Management Specialist

    3 weeks ago

    Plano, United States First United Bank & Trust Full time

    Job Description SUMMARY Change Management Specialist is responsible developing and implementing strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes. As...

  • Senior Associate, Change Management

    1 month ago

    Plano, Texas, United States Capital One Full time

    Plano , United States of America, Plano, TexasSenior Associate, Change ManagementAre you intrigued by personality styles, generational studies and what motivates people? Are you determined to challenge the status quo of how information is delivered over mundane email and stale PowerPoints? Are you energized by win-win partnerships? The Commercial Bank...

  • Change Specialist

    4 weeks ago

    plano, United States Kyyba Full time

    Title: Change SpecialistLocation: Plano, TXDuration: 6+ months ContractExperience: 0-2.Skills: Implement Change Orders for completion and accuracy and provides feedback to Change Managers if issues were identified.Interacts...

  • CTP Release

    4 weeks ago

    Plano, United States Diverse Lynx Full time

    Responsible for ensuring the smooth and efficient deployment of software releases across cloud and mobile app environments. Coordinate & collaborate closely with cross-functional teams, including Development, DevOps, and QA, to ensure high-quality software releases while minimizing risks and downtimes. Duties include: Collaborate with development teams &...

  • Change Specialist I

    2 weeks ago

    Plano, Texas, United States Volt Full time

    Job DescriptionVolt is currently seeking a Change Specialist in Plano, TX 75024.Responsibilities:Responsible for implementing Change Orders in the designated PLM and ERP system, focusing on document and part changes.Collaborate with Change Managers to address identified issues and provide corrective feedback.Execute Pre-Release and Post-Release tasks and...

  • Project Coordinator/Change Coordinator

    3 weeks ago

    Plano, United States Dexian Full time

    Job Summary:Dexian is seeking a Project Coordinator/Change Coordinator for an opportunity with a client located in Plano, TX.Responsibilities:Responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller programCommunicates the work objectives, coordinates...

  • Oil Change Shop Manager Trainee

    3 weeks ago

    Plano, United States Driven Brands Full time

    Company:Take 5 Oil ChangeWe invite you to join us at Take 5!Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of...

  • ITSM Manager

    7 days ago

    Plano, United States Acro Service Corp Full time

    Job Description:Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.Collaborate with business and IT stakeholders to ensure...

  • ITSM Manager

    3 weeks ago

    Plano, United States Acro Service Corp Full time

    Job Description:Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.Collaborate with business and IT stakeholders to ensure...

  • ITSM Enterprise Manager

    1 day ago

    Plano, United States American Unit, Inc Full time

    Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.Collaborate with business and IT stakeholders to ensure smooth and...

  • ITSM Enterprise Manager

    19 hours ago

    Plano, United States American Unit, Inc Full time

    Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.Collaborate with business and IT stakeholders to ensure smooth and...

  • ITSM Enterprise Manager

    4 days ago

    Plano, United States ConnectedX Inc. Full time

    What you’ll be doing: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeholders...

  • ITSM Enterprise Manager

    7 days ago

    Plano, United States ConnectedX Inc. Full time

    What you’ll be doing: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeholders...

  • Release Manager

    4 weeks ago

    Plano, United States ADPMN INC Full time

    Job DescriptionJob DescriptionRelease ManagerPlano, TX12 Months ContractResponsible for ensuring the smooth and efficient deployment of software releases across cloud andmobile app environments. Coordinate & collaborate closely with cross-functional teams, includingDevelopment, DevOps, and QA, to ensure high-quality software releases while minimizing risks...

  • Release Manager

    2 weeks ago

    Plano, Texas, United States Equinix Full time

    Who are we? Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Project Manager

    4 weeks ago

    Plano, United States Startekk Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionStarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support...