Parts Advisor

3 weeks ago

Brunswick, United States Bodwell Chrysler Jeep Dodge Ram Full time

About Us: Bodwell Chrysler Jeep Dodge Ram is a leading automotive service provider in Brunswick, Maine, dedicated to delivering top-quality service and expertise to our customers. We are a family owned and operated dealership soon to celebrate 70 years of business in 2025. We are currently seeking an experienced and knowledgeable Parts Advisor to join our team. In this role, you will play a crucial part in ensuring customers and technicians receive the right automotive parts and solutions for their vehicles, providing expert advice and exceptional customer service.


Job Overview: The parts advisor position is critical to the success of the dealership, and particularly the service department. The Parts Advisor will be responsible for assisting technicians at the back counter get the parts they need for the jobs they are working. You will also be helping customers in selecting, ordering, and purchasing automotive parts and accessories. You will need to leverage your expertise in automotive components to help customers with part identification, availability, pricing, and product compatibility. A passion for the automotive industry, attention to detail, and a commitment to outstanding customer service are key to success in this role.


Key Responsibilities:

  • Provide expert advice to customers regarding automotive parts, accessories, and products based on their vehicle make, model, and year.
  • Assist customers in identifying and sourcing parts, whether in-stock or through special orders.
  • Process customer orders and ensure timely, accurate delivery of parts.
  • Maintain up-to-date knowledge of automotive parts, products, and trends to ensure customers receive the best possible recommendations.
  • Communicate effectively with customers both in person and over the phone to understand their needs and offer tailored solutions.
  • Help manage inventory, including organizing and stocking parts, performing regular inventory counts, and ensuring accurate part labeling.
  • Work closely with the service department and technicians to ensure parts are ordered and delivered as needed for repairs and maintenance.
  • Issue parts to technicians in a timely manner.
  • Provide quotes for parts, track orders, and assist with returns or exchanges as necessary.
  • Foster strong relationships with repeat customers and ensure a high level of customer satisfaction.


Qualifications:

  • Previous experience in automotive parts sales, parts advising, or a similar role is encouraged.
  • In-depth knowledge of automotive parts, systems, and accessories (engines, brakes, transmissions, suspension, electrical, etc.).
  • Strong customer service and communication skills, with the ability to interact effectively with diverse customers.
  • Proficiency in parts cataloging software and knowledge of the automotive parts ordering process.
  • Ability to troubleshoot parts issues and provide accurate solutions.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • High school diploma or equivalent; further automotive training or certification is a plus.
  • A passion for cars and the automotive industry.


Preferred Qualifications:

  • Experience with automotive parts software systems.
  • Familiarity with aftermarket and OEM (Original Equipment Manufacturer) parts.


What We Offer:

  • Competitive pay based on experience.
  • Health benefits, including medical, dental, and vision insurance.
  • Retirement plan options including 401k match.
  • Employee discounts on parts and services.
  • Opportunities for professional development and training.
  • A dynamic, team-oriented work environment.


How to Apply: If you are passionate about the automotive industry and have the experience to back it up, we'd love to hear from you. Please apply directly through here on LinkedIn or come in and visit with Jay in the parts department.

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