Mobile Crisis Response Clinician

4 weeks ago

Chicago, United States Community Counseling Centers of Chicago Full time

Who we are:

Community Counseling Centers of Chicago (C4) serves some of Chicago's most vulnerable residents. We are a pioneer in building hope and breaking down barriers to healing-from the personal to the systemic—through an integrated, community approach.


  • Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.
  • Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.
  • Philosophy - C4 believes that people recovering from mental illness and emotional trauma can live, work, and thrive in the community.


What we offer:

  • Competitive salary based upon relevant education and licensure
  • Comprehensive benefits package including healthcare insurance, paid vacation, and holidays, and 403(b) plan (no match).
  • National Health Service Corp (NHSC) loan forgiveness for qualifying clinicians
  • $5000 Signing bonus, payable in equal parts after 90 and 180 days.


Job Description:


The purpose of this position is to stabilize consumers in psychiatric crisis. Consumers include children, adolescents, adults, and their families. The crisis worker will provide crisis intervention services, including information gathering, assessment, brief skill-based interventions, and safety planning, with the goal of immediate symptom reduction, stabilization, and restoration to a person-centered baseline level of functioning. The crisis worker will assist consumers in identifying and engaging in recovery- and resiliency-oriented goal development and achievement in a culturally aware and appropriate manner. In accordance with consumers’ goals and preferences, service(s) may include one or all of the following: skill-building, identification and/or use of natural supports, use of community resources, referrals to internal or external providers of care, and facilitation of emergency services.



Location and Work Conditions:

Although the crisis worker will be based out of C4’s North Ave office (2542 W North Ave, Chicago, IL 60647), at least 80% of the services provided will be in Chicago’s north and west neighborhoods as well as northern suburban communities. As appropriate, for the duration of the pandemic, services may be offered remotely with utilization of HIPAA compliant telehealth related software. Work may be stressful due to consumers’ presentations, acuity of symptoms, interaction with state and local community systems, periods of high call volume, and/or tight deadlines. The crisis worker must be willing to work certain weekends, some night or overnight shifts, and occasional holidays.


The preferred schedule(s) for this position would be Tuesday-Friday 9:30 a.m.- 8:00 p.m. or Monday-Thursday 12:30 p.m. – 11:00 p.m.



Qualifications:

MA/MS in Social Work, Psychology, Counseling or a related field is required.

• Experience in counseling children and adolescents is required.

• Personal vehicle, valid Illinois driver’s license, insurable driving record, and vehicle insurance is required.

• One year of crisis experience in a behavioral health or hospital setting is preferred.

• Additional experience in counseling or crisis work with adults is highly preferred.


Competencies (Minimum Skills, Knowledge and Experience):

• Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture

• Clinical competencies, including motivational Interviewing techniques, diagnostics and safety planning, and crisis assessment, as aligned with training mandated by C4

• Knowledge of and ability to use appropriate behavioral and crisis intervention techniques

• Understanding of personal and professional boundaries

• Ability to plan, develop and manage multiple projects

• Organizational skills

• Time and stress management skills

• Communication skills to include interpersonal, teamwork, and collaboration skills

• Conflict resolution and diplomacy skills

• Computer literacy, specifically Microsoft Outlook, Teams, Zoom, etc.

• Problem-solving skills, including the ability to work collaboratively with partnered systems, ethically and within the best interest of the identified client

• Excellent interpersonal, verbal and written communication skills

• Ability to meet deadlines, productivity requirements, and navigate electronic medical record systems competently and complete documentation within appropriate billing timelines



Duties and Responsibilities:

• Answer crisis calls in response to mental health crises in various Chicago communities and drive to the location of the crisis within 90 minutes of receiving the call

• Provide emergency assessments at hospitals and in the community, including consumers’ homes, schools, and community centers.

• Provide crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a person-centered baseline level of functioning

• Assess the client for indicators of abuse, neglect, and trauma-related diagnoses

• Establish a provisional DSM 5 diagnosis

• Facilitate psychiatric hospitalization when indicated

• As appropriate, provide brief and immediate mental health services or referral, linkage, and consultation with other mental health service providers

• Developmental crisis and mental health assessment or admission note resulting in the identification of the consumer’s mental health services or referral, linkage, and consultation with other mental health services

• Provide case management, outreach and aftercare services

• Develop close working relationships with DCFS and DMH funded agencies, and other child and adolescent mental health service providers throughout the north and west sides of Chicago and northern suburbs

• Work cooperatively with other members of the crisis team, including co-workers and supervisors

• Maintain compliance with confidentiality policies and procedures

• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community

• Assist with outcome measures

• Maintain compliance with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes

• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor

• Attend clinical meetings and trainings

• Other duties as assigned by supervisor

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