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Warehouse Order Manager

2 months ago

Chesterfield, United States 5 Horizons Group Full time

Company Overview: 

5 Horizons is a leading consumer product company specializing in Accessories. We cater to retailers and distributors, offering both master carton and individual unit picks. Our commitment to on-time shipping, quality and efficiency ensures our products reach customers promptly and in excellent condition.


Position Summary:

We are seeking a detail-oriented and experienced Warehouse Order Manager who brings at least 2 years experience processing and coordinating orders for consumer product companies. The ideal candidate has a proven track record in order management, pick, pack, routing and distribution. The ideal candidate will have a proven track record of managing Retail orders spanning Walmart, Amazon, Dicks Sporting Goods, Macy's and more. Experience in Amazon 1P and 3P is preferred.

 

Key Responsibilities:


Order Management, Allocation and Fulfillment:

  • Coordinate with the warehouse team to ensure efficient pick, pack, and ship processes.
  • Implement strategies to optimize order fulfillment efficiency and accuracy.
  • Monitor retail order adjustment against unshipped orders and flag as needed.
  • Identify inventory shortages against purchase order to ensure PO’s are adjusted in Vendor Central and Netsuite on timely basis


Routing and Shipping:

  • Manage routing requirements and ensure compliance with Amazon’s shipping guidelines.
  • Schedule and coordinate shipments with carriers.
  • Track shipments and resolve any delivery issues promptly.


Customer Service:

  • Act as a liaison between the distribution center and Sales Operations teams to resolve order-related inquiries and issues.
  • Ensure high levels of customer satisfaction by meeting order accuracy and delivery timelines.
  • Serve as lead in researching Amazon Chargebacks and challenge as needed

 

Qualifications:


Experience:

  • Minimum of 2 years of experience managing retail orders for a distribution center.
  • Preferred experience with e-commerce retailers like Amazon.

Skills:

  • Strong understanding of e-commerce order management processes.
  • Proficient in using order management systems and software.
  • Excellent organizational and multitasking skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, both written and verbal.
  • Proficient in Microsoft office (specific EXCEL and Word)
  • NETSUITE experience (a plus)

Education:

  • High school diploma or equivalent required; associate’s or bachelor’s degree in business, logistics, or a related field preferred.

Physical Requirements:

  • Ability to lift and move items up to 50 pounds.
  • Ability to stand, walk, and perform repetitive tasks for extended periods.

Working Conditions:

  • Full-time position based in the distribution center.
  • May require occasional overtime and weekend work to meet business needs.

Benefits:

  • Competitive hourly wages
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement savings plan
  • Opportunities for career growth and development