Service Concierge

2 days ago

Hayward, United States Renewal by Andersen Metro & Midwest Full time
Renewal by Andersen - Hayward, CA

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Our expanding home improvement business is searching for a talented Service Coordinator to expand and help improve the level of support that our Service Team provides to internal teams and customers. Your ability to communicate effectively with Service Technicians, internal stakeholders, and homeowners is a must. This position is fast-paced, and requires consistent attention to detail and complete follow-through. This person is a key member to the Service Team who will ensure that Service requests and tickets are addressed in a timely manner and provides high level of customer service to our home owners.

Primary Responsibilities~

  • Provide Service Desk support~ receive incoming calls, voicemails, and emails from existing customers.
  • Track service order requests, gather details regarding service order requests
  • Triage solutions to customer concerns; partner with cross-functional teams when needed
  • Schedule and reschedule Virtual Service assessments with a Virtual Assessment Technician
  • Notify customers when service/order request is received, order is placed, shipping date is confirmed, and when payments are due.
  • Update customers regarding the status of their products.
  • Log service requests in the ticketing system, add detail, and assign service tickets appropriately
  • Document milestones and customer contact within the system of record
  • Ensure that high priority appointment requests and scheduling conflicts are resolved
  • Additional duties may be assigned as necessary
  • Perform any other duties or responsibilities deemed necessary by management

Qualifications~

  • Previous scheduling and installation or home improvement experience a plus
  • Intermediate to advanced computer and typing proficiency
  • Excellent phone etiquette and customer service skills
  • Ability to learn quickly within a fast-paced environment required
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Excellent attention to detail with an ability to follow up
  • Sense of urgency in identifying quick resolution to issues presented
  • Flexibility and ability to adapt well in a changing and challenging environment
  • Able to sit and work with computers and phones for long periods of time with at least 8 hours or more

Compensation and Benefits~

  • $26-28/hour
  • Full insurance package, including medical, dental, vision, and life
  • 401(K) with company match
  • Student Loan Repayment Program and Student Tuition Reimbursement
  • Employee perks program
  • PTO, paid holidays, and floating holidays

Schedule~

  • Onsite in our Hayward office
  • Monday-Friday, 8~00am-4~30pm

DISCLAIMER~ The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

For information regarding our Privacy Policy, please follow this link.

If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team

  • Travel Occupational Therapist

    7 days ago

    Hayward, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel - Occupational Therapist - Home HealthShift: Days / 8:30a-5p, 8x5, 40 hrs per weekLength: 13 weeksRequirements:CA License1 year experienceBLSEpic Travel Staffing:Day 1 health insurance coverage and comprehensive benefits options401(k) matching programWeekly direct depositConcierge state licensing program for RN and...

  • Senior Paralegal

    1 month ago

    Hayward, California, United States Tesla Full time

    Tesla is seeking a seasoned Sr. Paralegal to support our Employment Litigation Team. The ideal candidate will possess technical expertise and experience in various types of employment litigation, including wage and hour claims, discrimination, harassment, retaliation, and wrongful termination claims. The position will report directly to an Associate General...

  • Maintenance Technician

    2 months ago

    Hayward, United States Bridge Investment Group Holdings LLC Full time

    Job DescriptionJob DescriptionThe Maintenance Technician / Rehab Technician is responsible for performing various maintenance functions that are necessary to maintain and enhance the value of the community. They work with the maintenance team and management to ensure the quality of work meets the standards set by the owner and resident.ESSENTIAL...

  • Maintenance Technician

    1 month ago

    Hayward, United States Bridge Investment Group Holdings LLC Full time

    Job DescriptionJob DescriptionThe Maintenance Technician / Rehab Technician is responsible for performing various maintenance functions that are necessary to maintain and enhance the value of the community. They work with the maintenance team and management to ensure the quality of work meets the standards set by the owner and resident.ESSENTIAL...

  • Physical Therapist

    4 weeks ago

    Hayward, United States Luna Physical Therapy Full time

    About Luna Founded in 2018, Luna has quickly emerged as the leading in-home tech-enabled physical therapy platform. Over 3000 PTs choose Luna to empower their practice by avoiding burnout and enabling renewed hope in their profession. Luna is proud to partner with outstanding organizations like Emory Health, Powerback, HopCo, Providence, Evergreen, Scripps,...

  • Physical Therapist

    3 weeks ago

    Hayward, United States Luna Physical Therapy Full time

    About LunaFounded in 2018, Luna has quickly emerged as the leading in-home tech-enabled physical therapy platform. Over 3000 PTs choose Luna to empower their practice by avoiding burnout and enabling renewed hope in their profession. Luna is proud to partner with outstanding organizations like Emory Health, Powerback, HopCo, Providence, Evergreen, Scripps,...

  • Luna Physical Therapy | Physical Therapist | hayward, ca

    6 days ago

    hayward, United States Luna Physical Therapy Full time

    About LunaFounded in 2018, Luna has quickly emerged as the leading in-home tech-enabled physical therapy platform. Over 3000 PTs choose Luna to empower their practice by avoiding burnout and enabling renewed hope in their profession. Luna is proud to partner with outstanding organizations like Emory Health, Powerback, HopCo, Providence, Evergreen, Scripps,...

  • Physical Therapist

    6 days ago

    Hayward, United States Luna Physical Therapy Full time

    About Luna Founded in 2018, Luna has quickly emerged as the leading in-home tech-enabled physical therapy platform. Over 3000 PTs choose Luna to empower their practice by avoiding burnout and enabling renewed hope in their profession. Luna is proud to partner with outstanding organizations like Emory Health, Powerback, HopCo, Providence, Evergreen, Scripps,...

  • New Product Introduction Warehouse Technician

    2 weeks ago

    Hayward, United States Tesla Full time

    The NPI Warehouse team supports the handling of sensitive prototype materials in all aspects, purchased and used by the full NPI department to accelerate how quickly Tesla can bring innovative concepts to our customers around the world. The NPI Warehouse Technician is a specialized material handler responsible for managing low volume prototypes intended for...