Information Technology Support Technician

3 weeks ago


Southport, United States Optomi Full time

Workstation Support I

*shift schedule is as follows: 4x10 Monday -Thursday*


Optomi, in partnership with a premier client, is seeking a Workstation Support Technician in the Southport, NC area. The Workstation Support I provides IT support for all business groups including Engineering, Maintenance, Operations, Radiation Protection, Station Sciences, Work Management, etc. The position will utilize the corporate IT ticketing system and work with fellow team members to accept, assign, and complete various customer requests. The individual will be expected to work efficiently with limited supervision, manage multiple demands, and competing priorities. This individual will work closely with teammates and managers on various activities including determining resources necessary to perform the work and assigning tasks to appropriate support. The Workstation Support I at this level solve a range of straightforward problems and analyze possible solutions using standard procedures.


Responsibilities

  • Conducting problem recognition, research, isolation, and resolution.
  • Prioritizing localized issues utilizing understanding of the core systems and understand when and how to engage and assist Senior level support groups.
  • Performing hands-on and remote troubleshooting steps to isolate hardware and software issues.
  • Supporting the team and site with ongoing workstation refresh activities
  • Utilizing Corporate IT systems, such as, the problem ticket tracking system and the Knowledge Database System.
  • Monitoring and managing problem and change tickets assigned to the queue.
  • Sharing the responsibility of meeting defined performance level metrics with the rest of the team as well as, engaging the team to demonstrate how these metrics can best be met and exceeded.
  • Assists in the training of others as needed.
  • Facilitate distribution and communication of issues to the team and IT Customers, providing documented resolutions where appropriate.
  • Assists in the review, revision, and preparation of procedures and job training programs.
  • Represent the organization where appropriate in IT Projects.
  • Coordinate and communicate various business unit needs to provide effective and efficient solutions to meet specific business needs.
  • Perform on-call duties on a call-out basis.
  • Update and maintain hardware and software inventory according to defined practices/ procedures.
  • Provide IT support during planned/unplanned outages as needed.
  • Complete required Business and skill specific training.
  • Accomplish and support IT projects, goals or initiatives, as needed.
  • The position will also be part of an on-call rotation and provide additional support, as needed, during planned/unplanned outages.


Required Qualifications:

  • Associates degree in Information Technology or other related degree.
  • In addition to required degree, 0 - 2 years related work experience.
  • Will be required to obtain unescorted nuclear access and maintain all required qualifications.
  • Ability to move / deploy IT related equipment (desktops, laptops, printers, AV equipment, shipping / receiving equipment, etc.)
  • Individual should be able to perform some physical labor without restrictions. Walking is involved to interact with customers and IT tickets.
  • Occasional climbing of a step stool or ladder of 6’ (infrequent).


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