Service Delivery Project Manager
4 weeks ago
Service Delivery Manager | 6 mo Contract W2 | Rate DOE | On-site, Syracuse
You will be joining a project through one of our MSP clients. They are looking for someone with at least 5 years experience working a Service Delivery or Site Manager. Your leadership skills will be vital in ensuring a smooth project plan and finalization of the project.
Responsibilities:
- Responsible for service desk, desktop support, IT and governance
- Experience managing a team across global partners
- Function as the SME for the the service team and ensure team meets KPIS, SLAs, etc.
- Oversee all ITIL processes
- Own ServiceNow application and its associated GRC and implement new project plans, features, processes to meet criteria
- Take ownership for IT governance and compliance across the department
- Responsible for all ISO 27001 audits
There are interview slots available as early as next week for experienced candidates, so please do not hesitate to apply.
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