Field Service Technician II

4 weeks ago

St Paul, United States Mastech Digital Full time

Job Title: Field Service Technician II

Location: Saint Paul, MN (Onsite)

Duration: 6+ Months (Extendable) - W2


Job Description:

This position is to support security screening equipment primarily at the Minneapolis/St. Paul airport. The position requires the candidate to have reliable transportation and be available for overnight travel to training and to support remote airports. The candidate will need to be computer literate in a Windows environment and be capable of documenting service issues in several CRM systems. The candidates must Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once and be able to do the following:

  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual
  • Must be able to lift/carry 50 lbs.
  • Must be able to push/pull 200 lbs.
  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
  • As a Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
  • Troubleshoots, services, installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.



Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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