Network Onsite Support

2 months ago


Branchburg, United States HCLTech Full time

Position: Network Service/ Network Onsite Support

Location: Branchburg, NJ 08876

Fulltime (Onsite)

Responsibilities:

Onsite H&F support - Network Services.

  • Experience of Network Devices such as Cisco Switches, Routers, Wireless Access Points
  • Basics knowledge/understanding of assigning switch ports to specific VLANs
  • Patch phone ports to switch as needed.
  • Basic troubleshooting of VOIP phones (knowledge of basic configuration)
  • Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
  • Troubleshoot and replace network switch chassis blades when required.
  • Adding memory/flash to existing Non-End User Devices or Devices;
  • Patching, moving an existing switch or router;
  • Racking and patching any new Non-End User Devices or Device(s);
  • Decommissioning a single Non-End User Device or Device, including verifying the impact of such decommissioning and/or shutting the Device down;
  • Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however for a higher ladder parties shall mutually discuss and agree.
  • Conducting Site surveys, including asset inventory validation;
  • Conduct WLAN surveys; installing, decommissioning or moving WAP;
  • Installing, decommissioning, or moving WLC;
  • Installing, decommissioning, or moving Smart Edge;
  • Installing or decommissioning Firewall;
  • installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;
  • Granting Site access for the Customer’s third parties.
  • The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to the technician conducting this work.
  • Good to have an understanding of any Data Center Infrastructure Management Application
  • Assist network and data center admins (Internal, Customer, and Vendor) as required during the course of technical troubleshooting
  • Basic knowledge about Hardware like Servers and storage devices
  • Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment
  • Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage, and Network devices
  • Engineers should have all local language proficiency and communication ability in English is mandatory
  • Engineers should have a minimum 3-5 years’ experience in above mentioned area


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