Client Service Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Position has the potential to be Hybrid/ Remote depending on location
About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Position Summary
2 -4 hour internal response
Process assigned payrolls within 24 hours of receipt
Prepare and send compliance questions within 72 hours
Process direct deposit forms as needed
Process BENCK’s and post to web by 5th of the month
Process CB Folders
Process Carrier Notifications as needed on same day(48 hrs on larger carrier day)
Complete Balance/Allocation errors as needed on same day
Process Remittance Monthly
Complete monthly audit/terms by 15th of each month
Complete Subsidy Report by 10th of month
Attend Company and departmental meetings and training sessions by request of Management Team
Complete projects/assignments by request of Management Team
Help team to meet all goals/tolerances on quarterly/annual basis
Essential Functions
Strong verbal and written communication in the English language
Strong organizational / time management skills
Strong general office skills
Must take initiative in jobs performed; seek solutions and answers to problems
Flexibility
Benefits experience a must
Strong TSP program computer skills
All conditions of prerequisites met
Basic computer skills (experience in Word Processing & Excel programs)
Education level: College degree or equivalent experience
Requirements
Minimum of 3 years of consecutive employment with TSP or equivalent experience
No written disciplinary action for previous 9 months
Excellent attendance and punctuality - no written warnings regarding attendance and/or punctuality concerns for 6 months
Strong verbal and written communication in the English language
Strong organizational / time management skills
Strong general office skills
Must take initiative in jobs performed; seek solutions and answers to problems
Flexibility
Benefits experience a must
Strong TSP program computer skills
All conditions of prerequisites met
Basic computer skills (experience in Word Processing & Excel programs)
Education level: College degree or equivalent experience
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