Cosmetic Manager

Job Description

General Summary:

While supervising Detailers, Painters, and Paint Prep Technicians, the Cosmetic Manager’s responsibilities include maintaining optimal vehicle flow through assigned work zones, maintaining CarMax cosmetic quality standards on all reconditioned vehicles, and maintaining both high quality and production efficiency for the Store’s Cosmetic Technicians.

Principle Duties and Responsibilities:

• Ensures that all positions are properly staffed at all times
• Ensures that the cosmetic repairs specified result in finished vehicles that meet CarMax cosmetic quality standards
• Achieves daily and weekly production targets in each cosmetic work zone (Paint and Detail)
• Partners with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks
• Participates and ensure compliance of all CarMax Training and Process initiatives
• Performs all Asset Protection and EH&S responsibilities expected in the role
• Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings.
• Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
• Drives team and store performance in meeting or exceeding all department metric goals
• Continually develops functional knowledge

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Complete CarMax provided training in all areas of the production process
• Multi-task in a high energy, fast-paced work environment
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.
• Speak, listen, and write effectively in dealing with customers and associates across departments
• 1 Year of experience as a Manager or Cosmetic Technician preferred
• Basic computer skills

Working Conditions:

• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays, and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Adheres to all CarMax Policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance