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Desktop Support Technician

3 months ago


Los Angeles, United States Robert Half Full time

Desktop Support Technician will be responsible for troubleshooting tier I/II issues for Windows and MACs, while also administering Active Directory, O365 and troubleshooting software/hardware issues that arise.


Duration: 3 mo. CTH

Pay Rate: $35/hr.

Salary Upon Conversion: $75K


Job Responsibilities:

  • 2-3+ years of experience in a MAC environment working with JAMF and supporting laptops, desktops and Apple devices.
  • Demonstrated proficiency in using MAC OS, Windows, iOS, Microsoft Office 365, A/V support, and Google Apps for Education
  • Will be assisting students, faculty and staff for a user base of 600+, must be comfortable working in a team environment of 3
  • Responsible for deployment, configuration and maintenance of all iPads and Apple Tv's, as well as providing 1st level customer service for calls received via the Helpdesk
  • Strong customer service, great communicator
  • Experience in troubleshooting iPads, MACs, some Windows
  • Apps: Google based apps, Adobe, AV work , Apple School Manager (nice to have)
  • Higher education experience is preferred, not required


ONBOARDING: COVID VAX REQUIREMENT, TB TEST, LIVESCAN WILL BE REQUIRED.