Personal Lines Account Manager

About Duncan Financial Group

Headquartered in Irwin, Pennsylvania – we help clients build and protect a better financial future. Our vision is to become the premier independent insurance and financial services organization that sets the standard for adding value to the lives of our clients, our employees, and our community stakeholders. At Duncan, we know that our greatest asset is our employees. We offer a new standard of insurance and financial guidance that is unmatched in the industry. Family-run for over 45 years, our diversified professionals get to know the needs of every client to deliver award-winning service for all their insurance, wealth management, and accounting needs. Built on a solid foundation, our relationships last for generations. Duncan Financial Group is quickly expanding both organically and through acquisition. With consistent and constant growth, we are continually seeking new talent to join us and continue to develop with us.

Personal Lines Account Manager / Team Lead

Job Summary:

The Personal Lines Account Manager / Team Lead is the liaison between the client and the insurance carriers. They are responsible for developing and maintaining a professional relationship to both parties. Provide outstanding customer service and sales support while growing and maintaining a book of business. Efficient and prompt handling of quoting, applications, claims, change requests, and client inquiries. Organization, motivation, and independent. Complete courses in addition to CE for current carrier knowledge of underwriting guidelines and industry trends. The position will require a commitment to in-office workdays as well as provide flexibility of remote work.

Nature and Scope:

This position works under the direction of the Manager while exercising integrity, accountability, and independent judgment. This position interacts with our clients, all company departments, and carriers to implement new clients and support existing clients to benefit from increased use of the company’s programs and services.

Duties and Responsibilities:

New Client Implementation

• New client account setup in Epic with as much detail as possible.
• Prepare and maintain necessary documentation including copies of quotes, quote sheets, dec pages, applications, waiver forms and any other necessary forms required by agency and/or carrier.
• Create and follow-up on any open activities and close out when tasks completed.
• Accuracy placed on status codes, premiums, commissions, and any other data that has a reflection on agency reports.

New/Existing Client Sales

• Develop relationships with current clients to actively cross sell and refer other lines of business within firm.
• Increase Sales by Account Rounding, Referrals from Clients, Outside Business.
• Evaluate prospect’s current insurance while offering alternatives based on coverage and price.
• Present proposals and finalize sale of policy(ies).
• High Proficiency of Epic Quotes, carrier website rating systems, and other rating tools to provide prompt and accurately priced quotes.
• Obtain signatures on necessary applications, forms, documents, etc.
• Provide LPR to incumbent carrier as a courtesy to cancel existing policy for proof of coverage replacement.

Client Servicing

• Accurate, and courteous service to clients.
• Collaborating and communicating with clients daily to meet and understand their needs.
• Address and resolve client issues and/or complaints promptly.
• Process of applications, payments, corrections, endorsements, cancellations, and proofs of insurance per request.
• Ability to clearly communicate and explain coverages.
• Monitor renewal expiration lists to perform an annual review and risk exposure analysis.
• Focus on retention with a more proactive approach vs reactive and remarket policies whenever appropriate.
• Assist clients through the claim process.
• Provide proofs of insurance to title companies, banks, mortgage brokers, and finance companies per request to satisfy loan approval and compliance.

Team Support

• Supports the company vision and goals.
• Contributes to the goals and objectives of the department.
• Communicates on a regular basis to management discussing any issues needing escalated.
• Works well will others, maintains a positive attitude, and willingness to provide assistance and support to peers.
• Maintains a positive and professional relationship with employees of all departments.
• Refer clients for cross selling to other departments.

Accounting Support

• Follows processes in place for agency sweep payments.
• Communicates any issues or requests first that are outside normal procedures.
• Provides receipts, checks to be deposited in agency account promptly.
• Report any mistakes and issues immediately for resolution.

Service and Industry Knowledge

• Strong knowledge of carrier products, coverages, and underwriting guidelines.
• Understanding of carrier processes to properly service accounts.
• How to quote and rate properly.

Administrative & Operations

• Follow workflows, processes, and procedures with consistency and to reduce E&O exposure.
• Maintain client files accurately and consistently ensuring proper documentation, including adding activities with notes of conversations and following workflows according to agency procedures.
• Monitor daily activities assigned to accounts in Epic.
• Utilization of Glovebox for clients for better efficiencies.
• Work efficiently by following appropriate workflows.
• Attend all scheduled meetings for department and company.
• Participate in any special projects at management request.

Qualifications:

• High school diploma or GED equivalent; College degree desired with a minimum of 2+ years Personal Lines experience required.
• Must hold an active Pennsylvania Property & Casualty License.
• CISR designation or equivalent a plus.
• Computer and technical skills are required, including excellent typing, working in a paperless environment, and proficiency in Microsoft Office products, Applied Epic, CRM system(s), and carrier websites.
• Requires excellent communication skills both written and oral, including telephone communication.
• Should have excellent time management and organizational skills and be able to handle multiple tasks/projects, set priorities, problem solve, and ability to remain calm under pressure while self-motivated and able to work independently in a fast-paced environment.
• Strong attention to detail while maintaining security of confidential information.

Hours: Monday-Thursday, 8:30am-5:00pm and Friday, 8:30am-4:30pm

Office Location: 311 Main Street, Irwin, PA 15642

Duncan Financial Group offers a robust benefits package with the following:

• Competitive Compensation
• Hybrid work arrangements
• Three United Healthcare Medical plans to choose from
• United Healthcare Dental plan- free for employees
• United Healthcare Vision plan
• Company paid Life Insurance with additional supplement life options for employees and their families
• Short Term Disability
• Company Paid Long Term Disability
• 401(k) - Company Match (Safe Harbor)
• Supplemental insurance including Critical Illness, Accident, Prepaid Legal
• Highly competitive PTO
• Paid Holidays
• Financial support of continuing education and additional development and certifications
• Bonus program for suggested certifications
• Social and Philanthropic opportunities

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.