Logistics Coordinator
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Supply Chain Account Coordinator
Job Overview:
Your Logistics Corp seeks a highly skilled and experienced Supply Chain Account Coordinator to join our existing team. As a Supply Chain Account Coordinator, you will specialize in providing white glove service to our clients who are shipping D2C and B2B. The ideal candidate will have a strong background in supply chain and possess excellent analytical and problem-solving skills. If you are a hard-working professional who enjoys working with people, Your Logistics Corp is a great place to grow your career.
As a Supply Chain Account Coordinator, your responsibilities will include:
- Responding to customer inquiries and requests via email and chat promptly and professionally.
- Managing multiple customers as assigned, ensuring their needs are met and their inquiries are resolved.
- Following outlined guidelines, escalate inquiries and requests to the appropriate department or person when necessary.
- Conducting research to gather information and provide comprehensive answers to customer inquiries and requests.
- Providing Key Performance Indicators (KPIs) according to the specifications requested by the customers.
- Responsible for calculating the appropriate charges based on the predetermined rates or pricing structure on the work completed.
Skills:
- Excellent communication, listening, and interpersonal skills to effectively collaborate with cross-functional teams.
- Excellent analytical and problem-solving skills
- Experience with shipping and carrier options
- Proficient in Microsoft Excel
- Ability to work in a warehouse environment.
- Familiarity with WMS systems and practices.
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Ability to adapt to changing priorities.
Qualifications:
- 2-3 years of customer service experience
- Ability to work weekends
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