Technical Support Specialist

3 weeks ago


Enon, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Technical Support Specialist to join their team in Enon, Ohio The selected candidate will use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications.


Duties:

  • Manage simultaneous connections to multiple stores and pieces of equipment
  • Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment
  • Identify and correct issues before a location is aware of a problem using cloud and web-based applications
  • Determine the best course of action to improve performance and efficiency of store systems, equipment and applications
  • Provide accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
  • Understand and complete proper processes when installing software
  • Direct field personnel in installing new equipment that is going on the store network
  • Configure and upgrade software on newly installed devices
  • Implement software changes for fuel dispensers and fuel tanks
  • Provide troubleshooting by using remote tools connected to other legacy networks
  • Manage multiple tickets and works them in order of emergency to lowest priority
  • Identify re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
  • Read, interpret, and follow procedures described in the internal knowledge base
  • Provide documentation for knowledge base articles
  • Work with third-party help desk vendors as applicable
  • Maintain inventories and orders parts as needed
  • Provide phone support as needed
  • Attend training classes as required to stay current with new equipment troubleshooting procedures and technology


Desired Skills/Experience:

  • Associate Degree in Computer Networking or 2+ years of related experience
  • Specialized training in network communication, PC architecture, and application support
  • Prior help desk experience preferred
  • Complete understanding of the store network, PC architecture wireless communication, router, and third-party cellular devices
  • Knowledge of non-standard equipment that is not connected to the Speedway network
  • Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
  • Ability to research and resolve issues
  • Capable of working in a fast-paced environment
  • Excellent verbal communication skills and the ability to explain technical information in layman’s terms
  • Well organized with the ability to work under pressure and meet tight deadlines
  • Excellent understanding of intra-department functions and operations
  • Available to work a variety of shifts, including, second and third shift, weekends and holidays


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


  • Enon, United States Compunnel Inc. Full time

    Position:: Technical Support SpecialistLocation:: Enon, OH Experience Requirements:Prior help desk experience preferredSkill Requirements:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devicesKnowledge of non-standard equipment that is not connected to the Speedway...


  • Enon, United States Compunnel Inc. Full time

    Position:: Technical Support SpecialistLocation:: Enon, OH Experience Requirements:Prior help desk experience preferredSkill Requirements:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devicesKnowledge of non-standard equipment that is not connected to the Speedway...


  • Enon, United States KellyMitchell Group Full time

    Job Summary:Our client is seeking a Technical Support Specialist to join their team in Enon, Ohio! The selected candidate will use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications.Duties:Manage simultaneous connections to multiple stores and pieces of equipmentMonitor the severity of data...


  • Enon, United States Compunnel Inc. Full time

    Direct clientLocation: Enon, OHRole: Technical support SpecialistJob Description:Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applicationsManages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency...


  • Enon, United States CBTS Full time

    W-2 Only/Recent College Grads/Enon, OH/2nd and 3rd Shift Availability/Pays $20-$27/hrCandidates with A+, Network+, Security+ are Preferred./NO C2C, No Third Parties, No H1lB, No Sponsorship, No TransfersCBTS is searching for ten (10) Technical Support Specialists for a 6 to 12 month contract onsite in ENON, OH. It does require you to be onsite 5 days a week....


  • Enon, United States CBTS Full time

    W-2 Only/Recent College Grads/Enon, OH/2nd and 3rd Shift Availability/Pays $20-$27/hrCandidates with A+, Network+, Security+ are Preferred./NO C2C, No Third Parties, No H1lB, No Sponsorship, No TransfersCBTS is searching for ten (10) Technical Support Specialists for a 6 to 12 month contract onsite in ENON, OH. It does require you to be onsite 5 days a week....


  • Enon, United States Motion Recruitment Full time

    Our client is seeking a Technical Support for a 6-month contract in Enon, OH. Will be working on an onsite schedule. Contract Duration: 6 Months Required Skills & Experience 2 years of related experience. Associate degree in Computer Networking. Specialized training in network communication, PC architecture and application support. Complete understanding...


  • Enon, United States Motion Recruitment Full time

    Our client is seeking a Technical Support for a 6-month contract in Enon, OH. Will be working on an onsite schedule. Contract Duration: 6 MonthsRequired Skills & Experience2 years of related experience.Associate degree in Computer Networking.Specialized training in network communication, PC architecture and application support.Complete understanding of the...


  • Enon, United States TEKsystems Full time

    Description: Duties: • Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications • Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority • Monitors the severity of data packet loss...


  • Enon, United States Motion Recruitment Full time

    Required Education/Skills:Associate degree in Computer Networking or 2 years of related experience.Specialized training in network communication, PC architecture and application support.Prior help desk experience preferred.Job Responsibilities:Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and...


  • Enon, United States Mastech Digital Full time

    Qualifications:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize...


  • Enon, United States Mastech Digital Full time

    Qualifications:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize...


  • Enon, United States Mastech Digital Full time

    Qualifications:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize...


  • Enon, United States Motion Recruitment Full time

    Our client is seeking a Program Manager/Technical Lead for a 12-month contract in Enon, OH or Irving, TX. Will be working on a hybrid schedule - 3 days onsite, 2 days remote. Will be responsible for establishing governance for managing and providing direction for infrastructure programs of varying size and complexity from initiation through completion across...


  • Enon, United States Motion Recruitment Partners, LLC Full time

    Our client is seeking a Program Manager/Technical Lead for a 12-month contract in Enon, OH or Irving, TX. Will be working on a hybrid schedule - 3 days onsite, 2 days remote. Will be responsible for establishing governance for managing and providing direction for infrastructure programs of varying size and complexity from initiation through completion across...


  • Enon, United States Motion Recruitment Full time

    Our client is seeking a Program Manager/Technical Lead for a 12-month contract in Enon, OH or Irving, TX. Will be working on a hybrid schedule - 3 days onsite, 2 days remote. Will be responsible for establishing governance for managing and providing direction for infrastructure programs of varying size and complexity from initiation through completion across...


  • Enon, United States 7-Eleven Full time $17 - $18

    JOB SUMMARY:Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components;  helps to...

  • Network Engineer

    5 days ago


    Enon, United States Motion Recruitment Full time

    Our client is seeking a Network Engineer for a 3-month contract in Enon, OH or Irving, TX. Will be working on a hybrid schedule - 3 days onsite, 2 remote. Contract Duration: 3 Months Required Skills & Experience Bachelor’s/4-year degree. Certifications: CCNP, CCIE, JNCIS, JNCIP, etc. 5+ years of relevant work experience. 5+ years of relevant management...

  • Network Engineer

    6 days ago


    Enon, United States Motion Recruitment Full time

    Published DescriptionOur client is seeking a Network Engineer for a 3-month contract in Enon, OH . Will be working on a hybrid schedule - 3 days onsite, 2 remote.Contract Duration: 3 MonthsRequired Skills & ExperienceBachelor’s/4-year degree.Certifications: CCNP, CCIE, JNCIS, JNCIP, etc.5+ years of relevant work experience.5+ years of relevant management...

  • Network Engineer

    5 days ago


    Enon, United States Motion Recruitment Full time

    Published DescriptionOur client is seeking a Network Engineer for a 3-month contract in Enon, OH . Will be working on a hybrid schedule - 3 days onsite, 2 remote.Contract Duration: 3 MonthsRequired Skills & ExperienceBachelor’s/4-year degree.Certifications: CCNP, CCIE, JNCIS, JNCIP, etc.5+ years of relevant work experience.5+ years of relevant management...