Natwork Data

2 months ago

Richardson, United States HCLTech Full time

Position: Network Data

Location: Richardson, Texas

Fulltime (Onsite)


(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • Natwork Data

    2 months ago

    richardson, United States HCLTech Full time

    Position: Network DataLocation: Richardson, TexasFulltime (Onsite)(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities...

  • Natwork Data

    2 months ago

    richardson, United States HCLTech Full time

    Position: Network DataLocation: Richardson, TexasFulltime (Onsite)(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities...