China Visa and Passport Concierge Specialist

2 weeks ago

Houston, United States Travel Visa Pro Full time

Why TRAVEL VISA PRO:


  • Trusted name in the industry over 15 years
  • Very competitive pay
  • Very quick path for growth and advancement
  • Unused sick and vacation bonus pay out
  • 401k with a 3% safe-harbor contribution to all eligible employees
  • Potential Profit-sharing bonuses
  • Sick time
  • Vacation/PTO time
  • Certain Paid Federal holidays
  • Annual COLA (Cost Of Living Adjustment)
  • Potential Transit coverage
  • Paid Lunch Break
  • Flexible Schedule
  • Full-time Position
  • much more, apply to inquire


About TRAVEL VISA PRO:


Travel Visa Pro specializes in helping people traveling internationally by obtaining international travel documents (i.e. US Passports, Travel Visas, Legalizations, Apostles) for them. We work with all kinds of great customers going to all kinds of cool places – we don’t get to go, but we get to help them go. Travel Visa Pro was established in 2009 and grew into over service locations nationwide in 2024.


What TRAVEL VISA PRO is looking for:


Currently, we are looking for a friendly, team-player for China Visa Concierge Specialist to help us serve our clients located in Houston Galleria area. Our China Visa specialist will provide an exceptional customer service through tailored solutions that meet specific client’s travel documents’ needs. As a member of our team, you will play a crucial role in assisting clients with their Chinese passport, China visa, China travel document, China legalization/apostille application processes, ensuring a smooth and hassle-free experience. We offer a full-time position with work hours from 8-11am and to 4-7pm CST Monday thru Friday.


China Visa Concierge Specialist Duties and Responsibilities:

  • Provide personalized guidance and support to clients regarding Chinese passport, China visa, China Travel Document, China legalization/apostle requirements; provide detailed information on available services that align with requirements, assisting the customer in making informed decisions.
  • Assist clients in completing application forms accurately and efficiently.
  • Review and verify application documents for completeness and accuracy.
  • Advise and guide clients, based on their specific travel needs, ensuring realistic expectations.
  • Take ownership of process from start to finish and proactively communicate with customers; resolve issues; adapt communication method to align with customer needs, work collaboratively across departments to instill customer confidence and build loyalty.
  • Track application process, communicate within offices and proactively provide regular updates to clients.
  • Resolve any issues and/or challenges that may arise during the application process.
  • Maintain a high level of professionalism and confidentiality in handling sensitive client information.
  • Stay up-to-date with changes in passport, visa, legalization requirements
  • Be evaluated on quantitative metrics including, but not limited to; number of orders completed, number of orders downgraded, and client reviews.


China Visa Concierge Specialist Qualities:


The Ideal candidate MUST SPEAK OFFICIAL/ STANDARD CHINESE/MANDARIN LANGUAGE; must arrive to work on time Integrity and sensitivity dealing with personal data is mandatory. All employees will be required to consent to and pass a federal and state background check. The ideal candidate should:

. Have previous experience in a similar role or in travel industry preferred.

·     Have high attention to detail and strong organizational skills

·     Be able to work independently and efficiently in a fast-paced environment.

·     Have strong communication and interpersonal skills.

·     Quick to learn new skills quickly.

  • Must be able to handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues our customers experience.
  • Be a team player.
  • Be able to multi-task.
  • Be able to perform under tight and stressful deadlines.
  • Possess great telephone, inter-personal customer service skills.
  • Be punctual and flexible.
  • Have a proven track record in outstanding customer service.

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