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Technology Success Consultant

5 months ago

San Francisco, United States Northwestern Mutual Full time

Our great client in San Francisco, CA has an immediate opening for a Technology Success Consultant.


We’ll need someone who can support technology and drive adoption of our technology and run training classes.


Specifically, you will be responsible for:

  • Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated.
  • Managing proprietary software changes and the introduction of new and highly complex technologies
  • Full desktop support including diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
  • The resolution of all field computer associated problems.
  • Leveraging a ticketing system to manage workflow.
  • Working occasionally with vendors; tracking service agreements
  • Maintaining appropriate inventory to get new users up and running in short order.


Bring Your Best What this role needs:

To meet the basic qualifications for this role you must have:

  • 2 years of Level 1 Help Desk experience
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.


To be a strong fit for the Technology Success Specialist opportunity, you will have:

  • An associate’s (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
  • 2+ years of Level 1 and 2 Help Desk experience preferred.
  • Demonstrated success troubleshooting PC related problems in a Windows environment.
  • Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
  • Answer basic troubleshooting questions for desktop computers / laptops.
  • Support and maintain a LAN/Server
  • Install system changes.
  • Provide sign-on maintenance/assistance.
  • Set-up and maintain networked computers.
  • Order network office computers and track maintenance agreements
  • Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
  • Experience working with vendors preferred.
  • Ability to travel locally to the corporate and district offices.


In addition to your technical skills, success will require the following core competencies and characteristics:

  • Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision.
  • Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues.
  • Strong written and verbal communication skills
  • The ability to balance multiple priorities, strong demand management skills.