Customer Service Representative

1 week ago


Pennsauken, United States The Honickman Companies Full time

POSITION SUMMARY:

Responds to and resolves customer service inquiries, requests or complaints. Handles all business inquiries, including, describing services available, quoting prices and selling services.

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.

  • Responds effectively and courteously to customer service inquiries, requests or complaints.
  • Returns all customer calls in a timely manner.
  • Notifies the appropriate personnel to respond to the customer’s problems and concerns as appropriate.
  • Researches and resolves issues in a timely manner.
  • Dispatch all service calls to appropriate technician (if applicable).
  • Initiates contact with technicians to ensure customers are serviced in a timely manner (if applicable).
  • Utilizes sales pricing sheets to price orders.
  • Initiates contact with customers to obtain orders and sell additional items as appropriate.
  • Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
  • Enters orders, etc. into computer for billing and route scheduling purposes.
  • Phone coverage, purchase orders and other general basic administrative duties as necessary/required.
  • Performs other job-related duties as assigned.


EXPERIENCE, EDUCATION, CERTIFICATION:

  • Equivalent of high school diploma or G.E.D certification and 1-year customer service experience or equivalent job duties.
  • Related training or certification.
  • Experience with confidential files, documents and other information.
  • Experience working in a team environment.
  • Office equipment including, but not limited to, computer, phone, fax machine, copier and calculator.
  • MS Office including Word and Excel.



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