Customer Service Representative

2 months ago


Harrisburg, United States nTech Workforce Full time

Terms of Employment

  • Duration: 6 Months
  • Location: Onsite at Harrisburg, PA

Overview

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization’s services to meet productivity and quality standards.


Responsibilities

  • Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
  • Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
  • Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
  • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
  • Interacts with hospitals, physicians, beneficiaries, or other program recipients
  • Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
  • Meets or exceeds standards for call volume and service level per department guidelines
  • Initiates files by collecting and entering demographic, provider, and procedure information into the system
  • Serves as liaison between the Review Supervisors and external providers
  • Maintains logs and documents disposition of incoming and outgoing calls


Required Skills & Experience

  • High School diploma or equivalent
  • 2+ year’s customer service/telephone experience in a similar call center environment and/or industry.
  • Must have ability to effectively communicate with team members and external customers
  • Must have ability to research and resolve issues related to Medicaid program and service eligibility



  • Harrisburg, United States SMG Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression....


  • Harrisburg, Pennsylvania, United States Rite Aid Full time

    Rite Aid Corp.'s Job Description:We are seeking a Customer Service Representative to join our team! As a Customer Service Representative, you will be responsible for providing top-notch customer service by:• Assisting customers with their shopping needs and answering questions• Maintaining a clean and organized store environment• Collaborating with...


  • Harrisburg, Pennsylvania, United States rabbittransit Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and professional Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our riders by answering phone calls, resolving issues, and assisting with trip...


  • Harrisburg, Pennsylvania, United States RATT INC dba Orkin Pest Control Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at RATT INC dba Orkin Pest Control. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the RoleThis is an excellent opportunity for individuals who enjoy...


  • Harrisburg, South Dakota, United States Domino's Franchise Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our dynamic team at Domino's Franchise. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for all clients.


  • Harrisburg, Pennsylvania, United States Burlington Stores Full time

    Burlington Stores, Inc. seeks a skilled Customer Service Representative to join their team as a Seasonal Cashier Associate. In this role, you will be responsible for delivering excellent customer service, accurately processing transactions, and providing a seamless shopping experience for customers.As a key member of our sales floor team, you will work...


  • Harrisburg, Pennsylvania, United States Next Play Solutions Full time

    Next Play Solutions: A Leader in Innovative Marketing and SalesWe are seeking a highly motivated Customer Service Representative to join our team at Next Play Solutions. As a leading company in the industry, we attribute our success to our innovative marketing and sales strategies, as well as our commitment to employee growth and well-being.The ideal...


  • Harrisburg, Pennsylvania, United States Transteck Inc - Harrisburg Full time

    Job OverviewTransteck Inc - Harrisburg is seeking a skilled Customer Service Representative to join our team. In this role, you will play a crucial part in maintaining customer relationships and effectively communicating the status of repairs.Job DescriptionThis position offers a competitive salary of $45,000 per year.Main Responsibilities:Maintain customer...


  • Harrisburg, United States nTech Workforce Full time

    Title: Customer Service Representative Pay Rate: $17/hour on W2 - all-inclusiveTerms of Employment• Duration: 6 Months• Location: Onsite in Harrisburg, PA OverviewThe Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests...


  • Harrisburg, Pennsylvania, United States Domino's Franchise Full time

    We are seeking a Customer Service Representative to provide exceptional customer service to our customers. This role is perfect for individuals who enjoy interacting with people and providing solutions to their queries.Key Responsibilities:Take orders over the phone and in personDeal with customer concernsCash handlingUpsellingMaking high-quality pizzasThe...


  • Harrisburg, United States U-Haul Full time

    Location: 520 S 29th St, Harrisburg, Pennsylvania 17104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Harrisburg, Pennsylvania, United States GENESIS SYSTEMS, INC. Full time

    At Genesis Systems, Inc., we are seeking a skilled Customer Service Representative to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service and support to our clients.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.Key...


  • Harrisburg, United States Feeser's Food Distributors Full time

    DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational...


  • Harrisburg, United States Feeser's Food Distributors Full time

    DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational...


  • Harrisburg, United States Feesers Full time

    DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational...


  • Harrisburg, Pennsylvania, United States CVS Health Full time

    About CVS Health:CVS Health is a leading health care provider that offers a wide range of services to its customers. As a Customer Service Representative, you will play a vital role in helping patients make informed decisions about their health and healthcare.Job Responsibilities:Provide accurate and timely information to patients about their health and...


  • Harrisburg, Pennsylvania, United States Amoroso Woodridge Healthcare and Rehabilitation Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team at Amoroso Woodridge Healthcare and Rehabilitation in Harrisburg.Job DescriptionThe ideal candidate will have excellent communication and customer service skills, with the ability to work effectively with residents, families, and staff members.Key...


  • Harrisburg, South Dakota, United States Dominos Full time

    Company Overview">Dominos is a fast-paced and dynamic environment where customer service and teamwork are key to success. We're growing rapidly, offering full and part-time opportunities for individuals with excellent communication skills and a passion for delivering exceptional experiences.">Estimated Salary: $12-$15 per hour (based on location)">Job...


  • Harrisburg, United States nTech Workforce Full time

    Terms of Employment Duration: 6 Months Location: Onsite at Harrisburg, PA Overview The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the...


  • Harrisburg, Pennsylvania, United States Signature Staffing Full time

    We are seeking a skilled Customer Service Representative to join our team at Signature Staffing. As a Receptionist, you will play a critical role in providing exceptional customer service and support to our clients. This is a Monday-Friday, 8:00 AM - 5:00 PM position with an estimated salary of $16.43/Hour.Key Responsibilities:Open and close the lobby daily,...